I've given 2 stars due to the lady in the service centre trying to help me otherwise I would give 0 stars. To have the manager of one of their locations assume that I don't have money to pay for storage after the first month was horrible. Despite my situation I work/study and am a mother. I never said I couldn't pay nor did I give any reason to suggest I couldn't. I have a great storage history with kennards storage. I wanted assistance with storage and for your company to assist in getting quotes for packing and removal. To be told seek assistance because we have had clients previously who have done that and others who can't pay after the first month. I have my receipts thank you from previous storage and bookings. I find it shameful for your store manager to assume that I can't pay. I deserve an apology and you should rethink about how you treat people. You asked what my situation was I explained a little not in detail and you turn around and day those things. You didn't ask if I worked or anything not that that is any of your business.

• Responded on April 22, 2024 04/22/24

  Storage King Group Management

  Hi Maria, thank you for sharing your experience with us. We apologise for any miscommunication or misunderstanding that may have occurred during your visit. We strive to provide exceptional service to all our customers and will pass on your feedback to the rest of the team. Your feedback is important to us.

Izzy from Coburg was so helpful as I was doing the setup remotely on behalf of a family member. Automated access is fantastic and the facility was clean with great access. Highly recommend.

• Responded on April 17, 2024 04/17/24

  Storage King Group Management

  Hello Majella, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Staff are always friendly and helpful

• Responded on April 17, 2024 04/17/24

  Storage King Group Management

  Hi Fran, Thank you for the great review!

• Responded on April 17, 2024 04/17/24

  Storage King Group Management

  Hi Jordan, Thank you!

The staff at the store were the best

• Responded on April 16, 2024 04/16/24

  Storage King Group Management

  Thanks for the great review. It is a pleasure to be of service.

Great people to deal with. The spaces are good and clean. Makes storage as easy as it can be. Cheers.

• Responded on April 15, 2024 04/15/24

  Storage King Group Management

  Thanks for the great review, Michael. It is a pleasure to be of service.

Inez at Kingscliff was extremely friendly & helpful so easy great customer service Thank you

• Responded on April 15, 2024 04/15/24

  Storage King Group Management

  On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

The staff at Storage King are the best. As i had to sort out ID before my storage truck unloaded my furniture, i was helped all the way with the process to speed it up! They are extremely efficient and i couldn't fault their service.

• Responded on April 15, 2024 04/15/24

  Storage King Group Management

  Hello Jeanne, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.