CPR Cell Phone Repair Wappingers Falls

1234 US 9, Wappinger Falls, NY, 12590

2018-08-11

★★★★★ ★★★★★

I went there to have a battery replaced in a Motorola Droid Turbo 2. I dealt primarily with two gentlemen and both were extremely pleasant and helpful. The gent who actually worked on my phone went out of his way to explain what was being done and updated me during the process and again explained the work that had been done. My phone is again fully functional and I am very pleased. I should note that I had checked into a couple of other shops from Albany to Wappingers, and selected you because you gave reasonable time and price estimates. One shop said they could repair my phone in a half-hour (oh really?) and would get a battery off of eBay (!). I was pleased to learn that your store actually deals with a couple of parts distributors for repair parts instead of buying the cheapest commodity parts available, and you just had a more professional manner than the other stores I had researched. I was actually pretty surprised at the amount of traffic in your store while I was waiting and how often you would give free advice to customers or help them contact a manufacturer for a warranty repair. You clearly are interested in a good reputation and repeat business. The only improvements I could suggest are: - free WiFi for those who are waiting; - the ability to leave the technician a tip on the credit card machine when checking out (I thought the dude who worked on my phone was excellent and well deserved a tip); - a customer-accessible bathroom, although few people seemed to actually wait for their phone. Overall a good experience and I would recommend to others, thanks. Rereading this it sound a little too gushing, but honestly, I could not have imagined a better outcome than the repair I had done there. Thanks again for both saving me time and money. Jim