Gillman Subaru North

18010 Interstate 45 North, Houston , Texas, 77090

2020-06-18

★ ★★★★★

Contacted this dealership about a used car, and communicated with Luis, Liz, and Brandon. Brandon who is the finance manager called me right away, because I filled out the online credit information and was pre-approved for the car I wanted. I was satisfied with the offer over the phone and set an appointment to come to the dealership and see the vehicle. I told Brandon I lived 57 miles one way away from this dealership, and he assured me the car would be clean and ready to view and test drive. When I drove the hour and fifteen minutes to the dealership guess what...the car had a mechanical issue and was in the maintenance department and could not be see or test driven, but they never thought to call and tell me this. When I told Luis that "yall" I was told to come and see the vehicle he claimed he didn't tell me that, so I guess in his eyes he is not in the wrong. I proceeded to tell him "yall" is the dealership and you represent this dealership, so just want everyone who reads this to know they are NOT a professional dealership.