CARite Taylor

12800 Telegraph Road, Taylor, MI, 48180

2021-03-06

★★★★★ ★★★★★
The customer service was above and beyond. Keith Lang, the owner, might be the friendliest man on planet Earth, and he was unbelievably helpful. I was purchasing a used Highlander with a value less than most vehicles on his lot, but he volunteered in our first interaction to drive it the hour+ out to me so we could sign for it. I went up for a test drive, liked it, did the paperwork, and sure enough - he arrived at my front door bright and early with my new car. <br><br>When he dropped it off, he told me he would take care of me if anything went weird with the car - but as a used vehicle with no warranty and 180k on it, I didn't know how far that was going to go. That week, after some more driving, I noticed a weird smell in the trunk (from staining on a panel) and some noise from the back axle - and this is where the CARite experience really kicks in.<br><br>Keith threw in a free total detail, and had his mechanic take care of the axle problem, with no written agreement tying his hands about it. Gave me a car to drive for the day those issues were being taken care of - and personally gave me a call to set it up a day after he'd gotten out of the hospital! As he said, "I'm not like other car guys. I like being able to sleep at night." This might be the best customer service team in used car sales, and if you can find something on his lot you like, I'd tell you to go CARite 10/10 times.

Source: Yelp

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