Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2022-07-28

★ ★★★★★

I brought my Nissan in to get a small chip repaired in the windshield. I made a 7:30 a.m. appointment. I was told that Allard's would send someone to make the repair. I showed up at 7:30 as scheduled. At 9:15 I asked at the service desk what the status of my car was. "Allard's hasn't shown up yet," I was told. "I've been here for an hour and forty-five minutes. Couldn't someone have told me?" I replied. Answer: "Most people leave their car for the day." That's not good customer service. If you tell someone they have a 7:30 appointment, it is reasonable for that person to think that their car will be worked on at 7:30, don't you think?