Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2023-02-08

★ ★★★★★

My wife an I hope to purchase a Toyota Highlander and we were prepared to order it if necessary. We have a 2020 Subaru with 4200 original miles as it was a second car for my wife to drive around South Portland. When we walked in, we had two sales people from two different locations approach us. We were told, when we asked, we were to pick the sales person. We should have walked out. Talk about awkward! Long and the short of it, we selected one, tried a Highlander and we agreed we wanted to buy one. The sales person found one that was close to needs, but had more items on it than we wanted. I knew the Kelly Book value of my car and knew from prior experience that the CarMax value would be a little higher--it was, when checked later. We were offered $21,000 for the Subaru which put the purchase of the Highlander out of what we wanted to spend. We spoke to Mike and he explained the reason why they couldn't offer us more. FYI we are in the process of purchasing the same vehicle you offered us from another dealership because they offered us more for the Subaru. CarMax quoted us $27,000. This is the second time you have failed us--and the last. The first being the wet mats from the "blocked condensate drain".