Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2023-02-17

★ ★★★★★

Hi Tom, Thank you for the email. I wish I could say I have been enjoying driving my, new to me Tacoma, but unfortunately I have not. During the test drive I noticed a vibration in the drivers seat while driving. Salesperson agreed he felt as well and had the service manager, Craig, drive when we returned. Craig noted he felt the vibration as well and would look into it. Was told the vibration would be fixed before I took delivery of the vehicle. Was told tires were balanced and vehicle felt much better. After delivery I noticed the vibration was and is still present. I have brought the vehicle in 3 time since taking delivery the last week of December 2022. To date there have been 4 issues with the truck and the vibration still has not been rectified. I have been told time and time again it is a characteristic of Tacomas, which feels like an excuse/cop out. If this was such a known items for Tacoma’s why was I not told when I brought up the vibration during my test drive? Instead I was told it would be rectified and so I purchased the vehicle, which has now not been fixed. I wish it was not this way but I am very dissatisfied with the purchase and the overall experience with Lee Toyota.