Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2023-04-24

★★★ ★★★★★

I recently bought a new RAV4 Hybrid - love the car. I did not love the financing pressure to buy add ons in the way of service, tires, etc. The finance person showed me their invoice as to what they got on their vehicle and that turned me off. Toyotas are extremely reliable - we have bought 7 at Lee. Why I am being pushed to get tire protection - he said he knows the Georgetown roads are bad. Really? If Toyota is reliable (and we know it is)why I Lee pushing the extra so hard? I realize you make lots of money on them, but the pressure makes me reconsider buying a vehicle there in the future. I have not filled out your survey because I have done survey research most of my career. Telling people they need to give you an excellent rating does nothing for the dealership -so I refuse to fill it out. That is not the way to get real feedback. Love the car, but not the pressure to buy more protections - how often do people actually use them? That would be important for people to know. Also, even though I bought the care, phone calls and emails went to my husband. Need to make sure you have information on the person actually doing the purchasing.