Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2024-01-02

★ ★★★★★

I am writing about our experience at Lee Toyota, my wife and I just purchased a Sienna December 1st. We had a great experience for 6 weeks, from putting the deposit down right up until we walked in the Finance Managers office, his name was Will. Unfortunately, Will was pushy and rude. When I said I didn’t want to purchase an extended warranty or service plan, he tried to push for them and accused me of being aggressive. I said I didn’t want them again and he actually referenced that we were paying cash so maybe we didn’t have to worry about it, but most people do. This gave me a pit in my stomach and just didn’t feel good. We have saved for years to enable us to pay for this car and he was questioning that. He also multiple times said “I wouldn’t let anyone buy a car without one of these plans.” He even talked about how the electronic systems would not last (not a very good perspective on the quality of Toyota vehicles). He was just over the top and rude. Luckily, our salesperson, Evan Feldman, gave us a review of the car's features which was a much better last experience at the dealership. Loved working with Evan, which was 6 weeks of my experience, but the finance manager really brought me down. It was frustrating! I thought that you would want to know about our experience