Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2024-01-12

★ ★★★★★

I would be more than happy to speak with you about my horrendous experience purchasing my RAV4. I have purchased a lot of cars in my lifetime, and never had an experience quite like this one. None of what you claim in your emails and marketing material reflects my experience and I have repeatedly shared these concerns with employees with no real response. I was repeatedly given inaccurate information, offered minimal assistance and no one seemed to care, including the manager (Mike) at Topsham. Since it was a mess from the get go, it does not connect back to one person, but seemed to be a systemic issue with how the dealership was run and a lack of education/training. It was a totally different experience than the one I had when I first leased my vehicle in Jan. 2021. I currently do not plan on ever doing business with Lee again. This despite the fact we have several Lee vehicles at the agency I run, and my son has a Nissan from Lee. I will own my patience was gone on the Friday i came in to sign documents.. So when I arrived to find the person I was told I had an appointment with was off, and there did not seem to be any awareness I was coming or any prep work done it was the last straw. I was not pleasant or happy and I do apologize for my attitude. But given it had been one mess up after another, for the last three month, I was incredibly angry and wished I had chosen to go elsewhere. In fact if it had been a new car deal I would have walked out. Feel free to call me if you would like to hear more, 207-751-1780. But given total lack of response to my concerns I do not expect much at this point.