Monroe Rehabilitation Center

There are probably some highly dedicated staff persons there. In fact, while I was leaving I stopped in the hallway to look up grocery store hours on my phone and an aide who thought I was taking photos reprimanded me. It isn't what I was doing but it represented commendable patient concern IMO. Nevertheless, the place is a snake pit. The building is thick with the stench of urine. Communication among professionals is deplorable. My husband is a Viet Nam 'conflict' Agent Orange exposure victim who is in end stage renal failure. Some Atrium hospital employees including a particularly childish RN and a grossly misinformed discharge planner bullied my husband into going to this place after I had made 24/7 care arrangements for him at home. He was told that going to this place was the only way he'd receive dialysis. On his 1st day there, they forgot to get him to dialysis. My concern was immediately and thoroughly addressed by an RN but it could have been too late. The best option would be for me to sit there with my husband all the time. But that stench!// On the day after I wrote the above review I went to my husband's room and found him in an almost comatose state. Both his blood sugar level and his temperature were dangerously low. NO ONE HAD NOTICED! Thank g-d I came by. No one knew who the nurse was who I'd spoken to previously so I asked that documentation be checked. Blank stares. 'You DO document, don't you?' Blank stares. He has returned to the hospital by way of the ER and has been admitted.) 4/19/2024 IN ADDITION- WHY I HAVE NO INTENTION OF FOLLOWING UP ON THE OWNER'S SUGGESTION THAT I CALL - THE 2nd TIME MY HUSBAND MISSED DIALYSIS I repeatedly called the Monroe Rehab/Nursing Center and was told that no one could take my call since 'they' were in a meeting. It wasn't until I stated that I had contacted the STATE OF NC Nursing Home Complaint Office who had advised me to call once more and say my call was urgent that suddenly the meeting was over. Someone picked up the phone and asked 'how may I help you?' I gave her my name and about 2 sentences into how serious it was that my husband had now missed 2 dialysis treatments since arriving at Monroe Rehab, I said I found it difficult to believe that she didn't know why I was calling. I then listened to her seemingly prepared statement based largely on fabrication. 'PATIENT REFUSED TO GO TO DIALYSIS' was the claim. Why? Because he needed clothing and there was none. If this were true ( it wasn't. There was a neatly packed piece of luggage on the nightstand no more than 4 feet from the pillow on my husband's bed. It had clothing in it. I had shown it to a member of the staff when I brought it in the day before.) But let's pretend it wasn't there. Does no one on staff comprehend the dire importance of dialysis? Was there not a shred of extra clothing in the facility? Scrubs, perhaps? When's the last time you went to a public place wearing the inevitable, more convenient for staff, disposable diaper and a hospital gown with string thin ties for closure? I'm going to assume that there truly was a 6:30 AM phone call made to me so that I could do whatever was necessary to ensure my husband's arrival at dialysis. According to the Center's statement I did not answer the phone. And so that was it? 'PATIENT REFUSED TO GO TO DIALYSIS' and The Monroe Rehab Center is in the clear! What a stellar provider of services! What an asset to the community! So NO THANKS! I have no interest in speaking with you by phone and do not tell me I THINK I had a bad experience. I KNOW I did and my husband's experience was even worse than mine was.