Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2024-09-01

★ ★★★★★

Good Morning- FYI I did leave an extremely positive review on Google for my buying experience. However, that was before being extremely disappointed with my experience on getting the rack for my new Land Cruiser. We basically built out a 1958 Edition and added several options to get what we wanted. We upgraded tires, added step rails, converted the cloth interior to leather. The crowning piece was adding the roof rack that comes on the Limited Edition Land Cruiser. We were told a week, then two to three weeks now end of September. This is 100% unacceptable. I purchased the tires separately but rolled all other options into the vehicle. If I had any idea that the rack would take MONTHS to receive, I would have waited to purchase it when it came in. I certainly would not have agreed to make interest payments on an item that I don’t even have and your parts department can’t tell me when I will have it at this point. The first time I was told that there was a waiting list of over 480 racks that was about three weeks ago. Last week that number has not changed. I do understand supply chain issues. You guys sold me the vehicle promising no more than a couple of weeks. My main issue is making interest payments on an item I don’t even have! Not good! Not okay…. Been doing business with you guys since 2017 and still have my Tacoma I bought there. I need my rack AND some sort of compensation for not having a very expensive component on my vehicle that I am making interest payments on. I also should be prioritized on getting the first one to hit our shores due to this fact. Again if I knew I would need to wait this long I would have waited to purchase and not rolled in to the financing. I am VERY FRUSTRATED and UNHAPPY that I was lead to believe I would have this option “in a couple weeks at the most”