Tuskawilla Nursing and Rehab Center

If I could give negative stars, I would. There are no words for the amount of disrespect the Admissions Department has for the process or for families who do not understand the process. Yari should probably consider a different line of work because she is dismissive, rude and overall not helpful in any form of the word. My mother was in an auto accident and needed several weeks of rehab. We were referred to this facility by the hospital. The hospital attempted several times to provide the necessary information for her to be transferred. From the beginning, it was chaos. The admissions paperwork needed to be sent multiple times, only to be told she was denied without reason. I had to repeatedly call for an update only to have not one message returned. When I did finally get her on the phone she rudely stated, "I said I'll call you by the end of the day". Let me add, she never once asked my name or the name of the patient. (I guess she's psychic). As expected, she never called. My fault for not asking which day she was referring to in her response. When another family member called for an update, Yari would not provide any information other than she was "denied". Ok, fine, but why? Yari, all you did was add more stress to an already difficult situation. We were provided a bogus response without validity. We are not asking for a secret recipe, we are asking why your facility denied care. Ma'am, this is your job; the one YOU CHOSE. A little compassion and courtesy would go a long way in your line of work. I am not sure why you are so mean to individuals who are already going through a tough situation. With all due respect, please do not respond to this review with a boilerplate "We're very sorry for your negative experience..." response you give to all of your negative reviews. Maybe try to empathize with individuals rather than copy and paste. It makes an already bad situation worse. Just DO BETTER!