Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2025-02-27

★ ★★★★★

I am sending this because I received an e-mail to solicit feedback. The sales person (Steve) was GREAT- low pressure, responsive, clear communicator. The finance team was not so great- saying that things would be done and then being out of the office without handing them off, lots of inquiry into personal finance that seemed unnecessary. This extended the buying process significantly because of a title that was completed incorrectly and delays in modifying this. Unfortunately, I have already been in for service- ran over a stone or something in the road 3 days after purchasing the vehicle. The service experience has been poor- I was told by phone when I called that this would only be covered by road hazard is cord was showing. When I had the tires removed, was told that cord was showing so brought them in. Then was told by Gerry it is only cord in the tread, not in the sidewall. When I brought up the road hazard guarantee he told me I handn’t purchased the tires there (after buying a 39k car less than a week before). He said he would look into what could be done and I have called multiple times and left a message and gotten no response. I just want to get a new tire if it will be covered or buy one if it won’t and I can’t move forward.