Lee Toyota of Topsham

115 Main Street, Topsham, ME, 04086

2025-07-25

★ ★★★★★

Good day! I purchased a Highlander Hybrid a couple of weeks ago and I want to first state that the sales consultant, Clementine, was terrific. She was extremely helpful and informative and a pleasure to work with. Unfortunately, the next part of the process included meeting with Caleb in finance and we were pressured rushed into purchasing extended warranty, undercoating, etc. When I tried to contact Caleb after having time to review those contracts to get clarification on coverage and alternatives for those products, I had a very difficult time getting in touch. After at leaset 6 phone calls and a few messages left with the receptionist, I finally decided to cancel all of those contracts and have the cost removed from the principal of the loan that I used. I've mailed in the Cancellation of Coverage doc and still have had to make multiple calls to clarify the cancellation. I have yet to receive written confirmation of the cancellation. My experience led me to believe that the reception often doesn't send along messages and when I was transferred to the person with whom I wished to discuss the matter, and the phone was busy, there was no way to leave a direct message - only a loud and obnoxious musical filler. I am extremely disappointed in the overall experience at Lee Toyota, with the exception of Clementine and her very professional and helpful consultation.