Gillman Honda San Antonio

16044 Interstate 35 North , Selma, Texas, 78154

2015-07-28

★ ★★★★★

Very disappointed in our car buying experience, we bought the extended warranty and pretty much paid full price on a close out model 2013 honda civic. Any time we go in there for an oil change that is supposedly "covered" under warranty, we are told they can't seem to find it, which means we have to pull it out every time. My wife was in a rush and paid one time just to get out of there and brought proof with receipt of purchase for said oil change and has been told for almost a year now she will be refunded...still nothing. Last oil change that we took the car in for they washed the car and apparently used wax???? Not buffed, just smeared all over the entire front end, the lights, the windshield, now the front end is sticky to touch, can't see thru the windshield, lights don't shine on the road...the car looks tragic. The service manager said we had it detailed and forgot that we did, or better yet the paint has some sort of chemical reaction? I guess the windshield and lights did as well, though he did try to change the conversation with my wife by saying how beautiful our kids are...obviously took no responsibility, highly dissatisfied, and out more to go get the car detailed, maybe they can give me the 60 bucks they owe me so I only have to pay another 150 for detailing, do not take anything you have any money invested in to these people