The staff at Maple leaf commercial drive branch were friendly and knowledgeable when I first called in to enquire about the offers available. The promotion they had was good but the warmth of the customer service made the difference and I immediately went over to sign up and get the keys to my storage unit. The process was simple and easy and I got the keys to my storage unit in less than 30 minutes. I highly appreciate the assistance provided to me during the end of my rental of the storage unit; the storage unit team responded to my email on the same day and provided extra days at no charge given my situation as I was not able to return to Vancouver from overseas. This shows that the business truly cares for its customers and made a huge difference to me. I will highly recommend this storage space to my friends and family!

Great location,site and the customer service is excellent as well as the office hours. However quite expensive for a very small unit.

Easy to get to! Always clean! Carts to help, and staff are excellent! Best storage place to keep your valued belongings! Thank you

I met with James Bobik in person and via email regarding renting a storage locker at the Quebec St location. He confirmed availability, price, and sent the application form. A week later, I received an email denying my application. No reason given. I called him, and he states it was head office decision, and gave no help or advice. How can an application for a storage locker be denied? Does this happen often? He refused to answer any question. Not sure how this happens. I had already arranged a move with delivery to their facility and now need to change everything for no reason. James hung up on me after giving some competitors. I'm upset and this place demonstrates the worst customer service. No reason, arbitrary, and this is after CONFIRMING everything is available. There is no conceivable reason to deny the application, its storing some condo furniture and I am a physician in the community with no credit risk or criminal history.