Took my bike in for an issue I couldn’t diagnose. The staff quickly diagnosed the problem and fixed it within a day! They also took care of a few minor issues that they totally could have charged me for but didn’t. I asked about storing my bike during an upcoming deployment, and they offered to store the bike for as long as I am away for just the standard winter storage fee. These people care about you and your bikes, and I’d highly recommend them to anyone looking for good mechanics and good service!

• Responded on September 10, 2022 09/10/22

  Joe Conley

  Thanks for the great review and your service to our country, Morgan. It was a pleasure serving you as a customer.

Great sales, business office and the service team had everything ready.

• Responded on September 10, 2022 09/10/22

  Joe Conley

  We are glad you enjoyed your experience at BMW Motorcycles of Cambridge. Please visit us from Virginia again soon!

I wish I could rate -1 star but that's not possible. We've been looking for a particular used bike for several months now, they seem not to last long and when I found one here that wasn't listed an hour earlier I jumped on the "contact us" link. Quickly they responded with an email (from the sales manager, John) and shortly after with a phone call (from a sales person, Bob). They immediately took my $100 refundable deposit and I was ensured that I was THE ONLY INTERESTED party YET. I was willing to pay for the bike upfront in cash and was told that it just came in and they hadn't even looked it over yet so only a deposit was needed and I had FIRST REFUSAL. I called the next day inquiring about the bike and was instructed by Bob that the whole department was out with COVID so they haven't received the bike yet. They were closed for normal business hours the following 2 days, NOT THEIR FAULT, just normal days off. I called the following business day and emailed and never got any information. LONG STORY SHORT...they sold the bike to someone else without telling me...JUST INGORING ME. Took 13 days to get my deposit back...it's only $100 but they didn't hesitate to TAKE IT IMMEDIATLEY. The Attorney General and Better Business Bureau have been contacted. DON'T WASTE YOUR TIME, EFFORTS or MONEY with any of the FIVE dealerships here!

• Responded on August 23, 2022 08/23/22

  Joe Conley

  Matt, we're sorry that we missed the mark with your experience. As I explained on the phone, the bike you wanted was at another one of our locations and it was several days before we were aware that a customer at that location had a signed contract in hand before you. Clearly, it was a case of poor communication on our part and I apologize for that. I will continue to look for a bike for you that matches your specifications. Joe Conley GM

Just purchased a 2022 Suzuki V-Strom 650XT from Brian in sales and everything was smooth and easy! Great experience. If you haven't been here in a few years, they have expanded and have tons of accessories in their second floor space.

• Responded on August 10, 2022 08/10/22

  Joe Conley

  Thanks for the great review, Seth. It was a pleasure serving you as a customer.

good experience with the team

• Responded on August 9, 2022 08/09/22

  Joe Conley

  Hello Nimrod, thanks for the positive feedback! We're always happy to hear good things from our customers.