• Responded on December 10, 2024 12/10/24

  Joe Conley

  Junior, We appreciate the good rating. thank you

Do not buy from them. I bought a bike from them and after I took off, I noticed that the left turn signal wasn't working. I called them and they told me to bring it back the next day. I assumed they were going to replace it for free but they charged me $400 just to replace a turn signal lightbulb. They basically kept my bike hostage unless I paid them the full amount.

• Responded on December 10, 2024 12/10/24

  Joe Conley

  Mr. Kim, We are unable to locate any recent record of you being in for service. Please reach out to our General Manager Joe Conley for assistance at 781 648-1300.

This was my first time here. I just dropped off my bike for winter storage. Great guys in the Service Dept.

• Responded on December 10, 2024 12/10/24

  Joe Conley

  Hey John, Thanks for the good words. We appreciate your business and look forward to serving you in the future.

KEPT MY BIKE AT THEIR SERVICE DEPARTMENT FOR OVER A YEAR! Definitely would not recommend. HIGHLY UNPROFESSIONAL, including their service manager. I don't know why Kawasaki allows a dealership like this to tarnish their brand's reputation. Bought a brand new ZX4RR from them, about 2000 miles in the engine blows up. I have the motorcycle towed back to them, and was informed that since the motorcycle was still under warranty they would contact Kawasaki and get it taken care of. After a whole 2 months of them giving me the run around, I take it upon myself to call Kawasaki Corp America. Turns out the dealership had not even opened up a case ticket for the vehicle. Had Kawasaki call them back and they finally opened a case ticket. Kawasaki asked for the engine to be torn down for examination so that it can be determined what is needed to repair the engine or decide if it gets a new engine. Took them another eternity the disassemble the engine; I still had to have Kawasaki call them on multiple occasions for that to get done. Next update I got from GBM was they decided to rebuild the bottom end they are waiting for parts. Later on, the communication was that they had received everything except for a crankshaft. My next interaction with GBM, I drove there, I was showed a crankshaft sitting on a pallet. The service manager there claimed they had just received it the evening prior to my visit and they would get on it right away. By January or February I call for an update, one of the service employees lied to me and told me that engines cannot be rebuilt in the winter due to the cold (totally false for one, for two are you working under a shade tree or something?!?) not knowing I'm a certified automotive technician. When I called him out on lying, he proceeded to putting the service manager on the phone who in turn told me that I should be calling Kawasaki Corp and tell them they need to make sure they stand behind their products (when by this point they already had everything needed to complete the repair) instead of bothering GBM. So that I did, called Kawasaki and told them what was told to me but the dealer, and also informed them that I will not be calling the dealer moving forward and that any communication will have to go through Kawasaki and replayed to me. In the end, it took a while 13 months for my motorcycle to be returned to me, meanwhile, the whole time I was making monthly payments for the vehicle and also insurance. 40 miles after I finally got the vehicle (as in the same day, I live 42 miles from them) the motorcycle breaks down again. The battery light came on, because GBM didn't not tightened down the stator rotor bolt to the correct spec and it fell off. Kawasaki Corp contacted Pilgrim Powersports (great service btw) and they were the ones for the motorcycle back up and running. STAY AWAY!!!

My son purchased a 2011 Kawasaki Ninja 250 from here & it was an amazing experience. He’s 19 (a young 19) and they walked him through this so beautifully. As a mother this is horrifying and my hair has more gray now….haha…..but these gentlemen were so kind and worked to get him the best insurance rates with the best coverage. They were patient with the “new kid” who has never had a motorcycle. It was a great experience from start to finish! Thank you so very much!

• Responded on December 10, 2024 12/10/24

  Joe Conley

  Lauren, Thank you for the rating and the kind words. We look forward to seeing you and your son in the future.