As a Brit abroad, staying with my brother and going on motorcycle holidays we called here to have my bike tested for this year's sticker. Th reception/customer service guys are excellent and I was impressed when they recognised us from last year and knew the Goldwing was mine......American service is alive and well at GBM that for certain. We chatted to them about bikes, obviously and then they pulled a dastardly trick telling the bike hadn't passed........ anyway after the near heart attack induced joke had subsided we were on our way. It was quick easy and efficient and I can't think of higher praise really. Thanks for going the extr mile and I will send you the cost of the defibrillator hire....

• Responded on September 5, 2023 09/05/23

  Joe Conley

  This is great news! We're so happy to know that you had a good experience.

I bought my used Kawasaki W-900 cafe racer there in 2022. they found the bike for me and charged me a very fair price and made the entire transaction very easy including delivering it to me. Since then, there have been several times where I stopped by the service department with minor issues and each time, they fixed the problem for me on the spot and didn't charge me. The service in this place is outstanding. Everyone is super friendly and a special shout-out to Jim who is a gem. They've got a customer for life.

They always find a way to help me out. I've got an older yamaha with disconnected parts. They worked their butt off to find me replacement parts.

• Responded on July 18, 2023 07/18/23

  Joe Conley

  Hello John, thanks for the positive feedback! We're always happy to hear good things from our customers.

I put a deposit down on a bike but it did not work out and was told I would get the refund back on my account in 4 to 5 business days. It’s been 5 business days - please can you refund my deposit of $500.

• Responded on July 12, 2023 07/12/23

  Joe Conley

  Randy, I am not able to locate a deposit using the name on this review. Please contact our sales department at 781 648 1300 we are happy to assist you.

Super dishonest business. I was about to purchase a motorcycle and trade in my old one (16 year old ducati monster) when checking the web, there is none under $4k that is in working order. The trade in value is listed as $2500 to $3000. The website gave me a trade in quote of $2500 and they confirmed that . I put a deposit on the new bike then bring in the old bike for a to finish the deal. Then they offer me $1600. Nothing wrong with the bike other than it is 16 years old what is included in the blue book estimate. There fees on top are high too, what would be acceptable if they where honest about the rest. They should not take a deposit if you cannot keep your end of the barging. waisted a lot of time effort and money. They are dishonest and I am very disappointed.

• Responded on June 28, 2023 06/28/23

  Joe Conley

  Christian, we're sorry that we did not reach an agreement on your trade. The initial values are before we have a chance to see your trade. Upon evaluation of your bike we determined that it would require too much work for us to be able to sell. The value we presented was based on wholesale / auction value. Please reach out to me if I can be of any other assistance. Joe Conley GM