One thing that keeps happening at this place is that you make an appointment, and when you get there, there's no appointment . This happened on more than one occasion. We have 4 bikes, and none of them will ever be taken into this place ever again. The lack of professionalism in this place is evident. They make the error and do nothing to fix the problem. Their inability to honor the appointment that was made two to three weeks prior proves how incapable this place is to conduct business in a professional manner. Good thing they're not the only bike shop in the state. They sure do act like they're the only option.

• Responded on April 26, 2023 04/26/23

  Joe Conley

  Bella, Thanks for taking the time to speak with me on the phone. We take customer service seriously and we're sorry that we missed the mark with your experience. As I mentioned, please look for me the next time you are here. Joe Conley GM

• Responded on April 8, 2023 04/08/23

  Joe Conley

  Hello Joe, thanks for the positive feedback! We're always happy to hear good things from our customers.

Greater Boston Motorsports is an exceptional motorcycle dealership that I’ve trusted to service my motorcycles for the past dozen or so years and counting. The service department is top-notch, and Frank is an absolute gem to work with. He's friendly, knowledgeable, and always goes the extra mile to make sure his customers are happy. Whether you're bringing your bike in for routine maintenance or a major repair, Frank will take the time to explain everything to you in plain English, and he'll make sure you understand exactly what's going on every step of the way. The service department is staffed by some of the most knowledgeable and experienced technicians you're likely to find and I’ve never had a bad experience with any annual service or emergency repairs done at this shop. They take great pride in their work, and it shows in the quality of their service. Overall, I can't recommend Greater Boston Motorsports highly enough. If you're in the market for a motorcycle, or just need some service or accessories for your current ride, this is the place to go in the Boston area.

• Responded on April 8, 2023 04/08/23

  Joe Conley

  We are glad you enjoyed your experience at Greater Boston Motorsports. Please visit us again soon!

I didn't personally buy anything from this place. But from what I saw took place with someone I know that did buy a used bike from them, I will never recommend or buy from this place. My friend is new to the biker world and knows very very little about bikes. He traded a bike in to them (which they gave peanuts for) toward another bike that, in my opinion, is a "project" bike and the make and model would be, by several pricing guides, worth 3000. in pristine/excellent condition. The bike that he got has been nothing but headaches right from the start. It has electrical issues causing lights to work sometimes but most time not working. The battery keeps going dead. It needs a stator, rectifier and possibly a starter...it is gonna be checked again to confirm the things it needs. There is rot on some of the components and I am surprised they didn't fall off. Many of the wiring is without the sleeves/wirecovering. It looks like a bike that sat outside for a few years evidenced by the corrosion on much of the chrome parts. It definitely will not pass a state inspection as my dad is a licensed inspector and said it will not pass with faulty lights and wiring. Stay away from these shysters!

• Responded on March 22, 2023 03/22/23

  Joe Conley

  Dear Dragon We are sorry to hear about your friend's negative experience. I believe I have figured out who your friend is and have reached out to him this morning. Up to this point, I was only aware of a problem with the battery. When I found that out, I made arrangements to have a battery delivered to him the next day. As I stated to your friend, I hope he will reach out to me so we can get this problem resolved. Please encourage him to do so. We take our reputation very seriously and I thank you for bringing this to my attention. Joe Conley General Manager

Came into the store to look for a part for a scooter. The people at the service desk were really welcoming and one person walked me around to show me where everything was and what floors they were on. It looks small on the outside, but there's much more space on the inside. It's 3 floors, with parts and gear on the 2nd floor and scooters on the 3rd. Unfortunately, parts didn't have what I needed in stock, which were valve stems, but the service counter went back into the shop to look for something that might work for me and I ended up leaving with what I came for in the end. I'll definitely be back again! Next time I'll try and remember names.

• Responded on March 11, 2023 03/11/23

  Joe Conley

  Thanks for the great review, Shawn. It was a pleasure serving you as a customer.