This is a tough review because the overall experience at GBM was great. The parts department was excellent and all the staff were super friendly. I took my bike in for a front and rear tire replacement and also got an inspection. I didn’t do my standard pre-ride inspection after as it just came out of the shop. When I got the bike home, I noticed one of the pinch bolts was protruding out. On closer inspection, I found that ALL pinch bolts were not tightened. I could turn them with my hand. I ended up doing a full workup on the bike making sure everything else was ok and it was. The fact that the bike went through a tire change and an inspection and this was overlooked was concerning. Again, I really enjoyed visiting the shop and I do think this may have been a one off mistake (things happen) but it’s quite a serious mistake. If you do use them, just make sure you give your bike a standard pre-check before taking it back on the road.

• Responded on June 19, 2024 06/19/24

  Joe Conley

  Michael, we are concerned with the experience you describe. We take this type of thing very seriously, and we would like a chance to review and correct the problem. Please call me at 781-648-1300 to discuss the situation. Joe Conley, General Manager

They charged me just short of $700 for safety inspection and to change my tires, brake pads, and oil. Oil change and safety inspection was about $70 and I provided my own tires and the three sets of brake pads. If you have any experience working on motorcycles, you should know basic service shouldn’t cost this much. Drop-off was 10 am and they didn't do anything on my bike until the next day. At pick-up, they told me I need to change my brake fluid. Had they changed my clutch and brake fluid, it would have made the cost less ridiculous. I feel like a fool and I’ve been coming here for 10 years. I've had my motorcycle for 6 years and now my motorcycle is cutting out on me while riding. I'll scrap it before I let anyone else work on it. Update: My bike completely died. No power and battery fully charged and spark plugs are fresh. Had my bike for six years and did all the work myself until this one time.

• Responded on June 19, 2024 06/19/24

  Joe Conley

  Skiffe, we always strive to provide the best service and value possible. As such, I would appreciate a call to review your concerns. Please call me when you get a chance at 781-648-1300. Joe Conley, General Manager

Came in last minute for a quick inspection, very friendly staff and helpful staff who really love motorcycles. As a short girl, parking on a slant was a huge mistake so thank you to the staff who helped and showing me an easier way to back my bike down a hill. Still nervous about it but practice will help.

• Responded on July 29, 2024 07/29/24

  Joe Conley

  Hello Kelly, thanks for the positive feedback! We're always happy to hear good things from our customers.

• Responded on June 11, 2024 06/11/24

  Joe Conley

  Thanks for the great review, Chris. It was a pleasure serving you as a customer.

Nice place. Nice people. Advertising products that they don't have to lure you in. Makes me sad.

• Responded on June 11, 2024 06/11/24

  Joe Conley

  Mister Lanious, We would like to have our customer success team look into this immediately. Please contact our store manager Joe Conley. Thank you for your feedback.