• Responded on May 7, 2026 05/07/26

  This is great news! We're so happy to know that you had a good experience.

My husband and I came in a few days ago to get shirts and a few parts for our bike and we decided to look at the new bikes just for fun…we did find one we really did like and wanted more information on. Unfortunately we were “blessed” to be able to speak with John…not only did he have no idea what he was talking about, when I asked a question he wouldn’t respond to me. HE WOULD ONLY ANSWER MY HUSBAND! Mind you I ride and this was a bike for BOTH of us to enjoy, but he was very rude and overall terrible to deal with. If you end up at rocky top, speak to ANYONE other than him!!! Everyone else was SUPER helpful and absolutely wonderful to deal with. I love this dealership and have never had a bad experience until we met him.

• Responded on May 7, 2026 05/07/26

  Kim, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.

• Responded on May 7, 2026 05/07/26

  This is great news! We're so happy to know that you had a good experience.

Very nice employees that were very helpful

• Responded on May 7, 2026 05/07/26

  We are glad you enjoyed your experience at Rocky Top Harley-Davidson. Please visit us again soon!

My husband and I were completely ignored from the time we walked in until the time we left. We always come to Rocky Top when we stay in the area. My husband was interested in looking at a new Street Glide but for some reason not one of the 15 workers there were interested in seeing if we needed any help. We even walked over to the parts area and luggage/helmet area and was given the same treatment. We've been to plenty of Harley Dealerships and never have we been treated this way. The service over at J and P Cycles was 100 percent better.

• Responded on May 7, 2026 05/07/26

  Billinda, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.