Average Rating
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JD
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O
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MF
Service was quick and the waiting room is convenient with coffee, wi-fi, and comfortable seats.
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MI
Lee Toyota did a super job of trying to find me the definition of the perfect car for my needs. Matt Chabot is a great and helpful salesperson
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SH
Excellent service and professional staff. Couldn’t ask for better.
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BM
Very good service and experience. I would highly recommend Lee Toyota in Topsham if you want a good car.
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PaAFH
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NK
Love my new Toyota Corolla Cross!!! Everyone was wonderful no pressures at all. Showed me everything I wanted to look at and drive. Answered all my questions and I had a lot. Thank you!
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HT
Both my own treatment as well as my car's was top notch. Exceptional . . . . Thank you!
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JG
They did a great job worked quickly and kept me informed the whole time. They genuinely wanted to save me money and discussed my options with me.
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AM
Best service that I have had in a very long time. Teddy explains everything. And I don’t have to go to Auburn for service.
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CG
Another Excellent job and customer service.
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SEW
Service was great. Attitude of the checkout guy was so-so.
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LM
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AM
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NG
I had to change my appointment at the last minute due to a snowstorm which would make driving difficult. They accommodated me quickly and within a day of my original appointment.
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DG
Lee Topsham service failed my car inspection saying I needed 5 to 6 k in suspension work..I took my car to 3 other service stations with Ace/ Toyota certified technicians.. My car passed at all 3 other stations. They checked the specific parts, that Lee stated were bad, and found NO issues. I wanted to be sure my car was safe and I now know it is. I would not trust them ever again. Lee is not for me.
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RK
Was a recall visit plus a routine service check and everything went as promised time-wise. Sounds simple, but another Toyota dealership in the area can’t seem to ever get that right.
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PHS
Very easy to make an appointment. Every thing went on schedule. Will defiantly use the again.
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SJ
I purchased a used RAV4 (elsewhere) and brought it here for routine maintenance. I would have initially rated my experience 3 stars when dropping off my vehicle. The Service Manager is definitely the saving grace of the service center. When I picked up my car, he was friendly, upbeat, and efficient. He even helped me schedule another maintenance appointment (for a different part of the vehicle), when the staff member he’d initially directed me to was busy. Other service staff were less friendly, avoided eye contact, and did not seem happy to help. On a side note, I also don’t understand having to pick up the paperwork at the service center, bring it to another section of the facility to pay, then go back to service to get the vehicle and schedule appointments. Why not give the service center staff cashier ability? I feel like customer service is a dying art, but thankfully some folks are putting in the effort to help customers feel taken care of.
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DE
Service was great but I did not get my free car wash
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th
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dlb
Professional and to the point. Video taken to show why windshield wiper fluid did not work .
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CT
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TC
Superior service during the purchase of my vehicle, Matt (sales rep & the finance team ) were all very professional and knowledgeable as well as willing to go above and beyond, Lee and Matt are highly recommended as they made the whole process seamless and expedited, but thorough in all regards, can't say enough especially when compared to some of the other "non Toyota" dealers who frankly are a tier below in overall quality, service & ability to want to earn my business
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mm
Very professional
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r
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LL
Friendly, quick, efficient. Did a great job.
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CP
Great service, listed to my needs and found a car that worked for me. Will be back
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AB
Very disappointing experience. I was told that Lee Toyota will not service a Toyota over 20 years old unless it has prior service history with their dealership. This isn’t a case of asking them to work on a non-Toyota—I was requesting service on a Toyota that I’ve owned since new and taken excellent care of. I prefer to have dealer service if possible for work I’m not able or willing to do myself. I understand that some repairs on older vehicles can be challenging, but I was requesting a very straightforward job—valve cover gaskets. It’s frustrating to hear a dealership pride itself on selling vehicles built to last, yet refuse to support them once they do. I contacted Berlin City Toyota instead and they had no such policy. In my experience, dealers are usually happy to see a well-maintained older vehicle because it reflects the quality of the product. Unfortunately, while Lee Toyota is the closest dealer to me, when the time comes to buy my next Tacoma (which I absolutely will, given how great this one has been), I’ll be purchasing it elsewhere. Update: response from owner claims that it’s 22 years of age when they refuse service. Not what I was told, my truck is late year 05 and last I checked it’s not 2027 yet (you all ran my vin fyi so you knew the age) Also owner claims that they don’t service older vehicles because other shops may have not done things right which they have to fix. That could be the case of any age car that had ever been repaired anywhere but your place. What a nonsense answer!!!! obviously they aren’t responsible for that and I’m quite sure they haven’t been running a charity case operation over there where they just fix up cars that other mechanics screwed up for no cost. I moved here so I didn’t have much of a choice but to go to a new dealer. Finally I didn’t find another “garage” to do the repairs it’s a Toyota dealer in Portland who was more than happy to take my business and told me that they would try to fix anything if possible (Berlin city Toyota) Honestly how many people have a 20 plus year old truck that’s not rusted out that want to pay you almost 200 bucks an hour for a repair?
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SL
I had a better experience lately than in the past. The wait time was not as long, and the customer service was also better.
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SR
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ss
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FB
Top quality service and vehicles
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ED
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MS
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PO
Professional staff, delivered just what I asked for, quickly and efficiently. I have been purchasing vehicles from Lee Auto Sales since the mid sixties when Adams dad ran Advanced Auto and have never been disappointed. Class act in all respects.
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SW
Clementine showed me the car I was interested in and took time to make sure I understood everything I needed to know. I really liked the way she answered my questions as we sat in the front seats investigating all the details that were unfamiliar to me. She also pointed out each option on the car that were listed on the sales sheet as optional add-ons so I could decide which ones I did and didn't want. She was awesome!
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sp
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JG
Everything went smoothly. We were met at the door & went over what was to be done, service, a recall fix , & inspection. We were given an estimated wait time & received a text saying it was finished within the given time. Can't expect more than that.
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DDS
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AC
Prompt, efficient, and professional service. Teddy was great!
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KR
I was pleased with all the attention and services given to me, from the minute I walked in the door to inquire about a particular vehicle I saw online. The salesperson, Clementine, was the sweetest person ever I met in my life when buying a car. She went all out of everything, regarding the vehicle and my comfort, and the timing of all things was perfect. She did an excellent demonstration of the vehicle which included many things that were new to me. Couldn't have asked for any better person, and the vehicle has met all my hopes and expectations. I would highly recommend this place of Lee's up in Topsham. They even arranged for an extra feature that I desired on the vehicle, which was completed today, and I will certainly enjoy that too. I am one happy customer! Karen
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je
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SPR(JMM
Excellent customer service starting with the scheduler, then the service manager, nice waiting room, and bonus, I was out at least a half hour early! 5 Stars
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mm
Everybody at Lee very nice staff helped me in buying a new Toyota rave 4 salesperson was very helpful purchasing a new car.And general manager.service manager called scheduled my first appointment treat you very nice at Lee.Need anything reach out they there to help.The car has a lot room between front and back seat rear seats fold down extra space very good on fuel all wheel drive goes good in the snow very pleased.not first vehicle I have purchased from Lee why I keep going there give 5 star
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DD
Lee.made car maintenance easy. They actually understood what I meant by Brake it down in my kind of words.
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AY
Appointment on time, scheduled work as expected
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LP
Pricey but thorough. I have an expensive truck and I hope to have it many years so I feel the work done at Lee is worth the investment.
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SL
In town for just a couple of days - they moved things around and got our car in for required maintenance for our trip back to the Midwest. Parents have been coming to Lee for years and are very happy as well. Thanks!
Source: Google