While it was an expensive fix and I always question it I must admit the job was done sooner than anticipated and the car rides great again. Having the shuttle available is very helpful!

The experience was very good, our sales associate, Julie, was terrific. She answered all our questions, did not pressure us, and had exactly the car we wanted. The finance department was easy to work with as well. We would definitely recommend Lee, and Julie in particular!

Poor service and very poor customer service. Went in for an oil change and got my new truck that I’ve had for a year back with scratches all over my side door and the passenger side. Spent all day there for them to fix it. Which in the end they couldn’t. So came back the following week for round 2. They had my truck all day and told me it looked great. When I came to pick it up not only did they not fix the scratches on my door but they had scratches up my tail gate end of my truck. When I pointed it out they told me I had made those scratches from a bush or something, they had not done that. It looked like they swiped it with a brush or something no bush is going to make 4 perfectly even scratches the length of my forearm. My truck has sensors all around it so if I get too close to any object it will beep at me. This made no sense to me at all and I felt like I was being jerked around. They said they would take it for round 3 now to fix the scratches on the door but not on the back end. When I asked to speak to the boss. I was less then 5 minutes before he kicked me out of his office and told me I needed to speak to his boss now. I wasn’t rude I didn’t shout but I did have tone. Clearly he didn’t like. These people are unprofessional and have no idea how to fix or even handle an unhappy customer which I have been with these people for over ten years now. But the way this has all been handled has been a joke and now I can see why people feel scammed here and now I’m one who will never be doing business with these people again. Very unfortunate and disappointing.

I had a great experience. I have an older Sienna with an electric door that failed. The door wouldn’t open so they couldn’t give an accurate estimate. Rather than replace all of the parts that were potentially bad they tested everything and the door repair was less than half of the estimate. The driver was great dropping me off and picking me up the next day.

Always great service!

Service team were friendly. Service was completed within a short period of time.

Friendly, knowledgeable salesperson who wasn’t pushy

Great service!!!

Well cared for. Attentive, courteous service.

Good experience, patient and helpful sales staff, no pressure sale.

Had a very positive, no pressure, new car buying experience. Our Sales Consultant Julie was great to work with, got us the car in the color we wanted, and helped us get all the tech set-up when we picked it up. Thanks Julie!

Bought a Toyota bZ here. They gave me a pickup time and I arrived 20 minutes late. And then I proceeded to wait two and a half hours for them to do whatever the hell they were doing in there to actually get the car. Also my remote start feature doesn't work and when I tried contacting them they just stopped replying. I guess once they sell you the car they stop caring.

They kept me informed and did it in a timely manner.

Great service

My service was easy to schedule, the service providers were polite, professional and the work was done on time and well.

Awesome Service department

It was easy and stress free

I drive from Portland to Topsham for service at the Lee dealership there because the service is excellent; customer service feels like a high priority; the comfortable, spacious, waiting area, with free coffee and snacks, is clean, quiet, WiFi-equipped and inviting; the service reps are helpful, efficient, professional (well-trained); and, the environment is unusually customer-friendly and consistently pleasant. The good quality makes a difference.

When the service technician at Lee Auto in Topsham called and informed me that my 20 year old Toyota Tundra with 290,000 miles would need a new transmission, I reluctantly knew it was time for a new truck. I called General Manager Tom Santospago and he set me up with a loaner and introduced me to his Sales manager. Mike, patiently helped me narrow down my options and then Sales Rep Scott spent the better part of the afternoon explaining the pros and cons of the different vehicles we test drove. After deciding on another Tundra, I was introduced to Nic who provided me with multiple cash and finance options. Everyone mentioned, as well as the young lady who helped set up the loaner, were patient, knowledgable, and personable making me feel confident and comfortable with all my decisions. If there was a 6 star, the management and the “Team” at Lee Toyota in Topsham would deserve it. Len

Excellent service! Good communication! Reasonable Cost

Loan officers made it clear they were selling significantly over the VIN evaluation price. I asked why was it marked up by $2800 and they said outright because they overpaid for it. Someone else can eat Lee's mistake, NOT my Grandparents... Five stars because I'm still merciful even after they claimed we "wasted their time." Don't walk, RUN! ❤️

Treated very well by customer service rep. Very pleased with the knowledge and professionalism- and the work

Have purchase a few cars from Lee Topsham Toyota and all have gone smoothly- one recommendation- a more clear way to review the maintenance warranty programs - very confusing and would like specific black and white on paper- terms/dates/ services covered would be very helpful