Really great service quality - wouldn't go anywhere else.

Been doing business with Lee Toyota for a couple decades. They are fair, honest and knowledgeable. Products are excellent. Service is great. Prices are acceptable. They're willing to negotiate and are fair in the process. No complaints.

Very good

Disappointed. Took my 2017 Tacoma for service and inspection. I was told my tie rod ends needed to be replaced because he saw wear and “Toyota has a no tolerance policy.” I know this is not true. Charlie’s in Augusta changed mine in the past and took me into the garage, showed me the gage under my truck and gave me the page out of the service manual showing the tolerances. My technician at Lee was not aware and said he would like to know what they are, so I had them emailed to Lee Toyota a few minutes later. When I got to the Service Department for my paperwork, I was told my truck failed inspection because of the tie rod ends without checking for tolerances. The service man said, it was the “technician’s discretion.” We scheduled an appointment to have my truck tolerances checked, which I was told, “would take 2hrs.” This was not my experience at Charlies, it took 15 minutes. I ordered the parts just in case it does not pass. I think, Lee Toyota lied to me twice for no reason. Toyota does have tolerances for inspecting tie rod ends. If they have been replacing tie rod ends that are still good it is a waste of resources, money and bad for the environment.

Everyone is so friendly, they do great work & even video what they do. Very impressive. I've been going to them for years!

Bought a 2022 Toyota Highlander limited new in April of 2022 had 34 miles on it. All service has been done and at 69000 miles the transmission failed. Come to find out it’s not just my vehicle but thousands of highlanders. The dealership knew this was an on going issue because of multiple service bulletins issued by Toyota, yet they said nothing to us when we purchased this vehicle. Now we’re stuck with a $9703 repair bill that Toyota North America is only going to help with 25%. AGAIN 69000 miles. Lee and Toyota do not stand behind their products. Do your own research before buying don’t trust that Lee has any integrity because they don’t.

Hello. I recently purchased a new truck from your dealership. I had the truck undercoated on 9/23/25. Later that day, I parked my truck, as usual, in my garage. Unfortunately, the undercoating dripped onto my garage floor in many places. I didn't realize that there was a cure time. It would have been helpful if the service person had advised me to park other than in my garage for a week after undercoating. I have a gravel driveway and this would have been optimal. Also, my 4 year old granddaughter climbed into the truck and somehow got the undercoating material on her dress, and I also got the black stuff on one of my shopping bags. This is not the end of the world. It's not Gaza. It's just avoidable -- "The undercoating will drip until it's cured, so park where that is least likely to bother you. Avoid touching the edge of the truck for a week until the undercoating cures." I appreciate the opportunity to share feedback.

I had a great experience with Evan F. He was professional, communicative and all around pleasant to work with. I did not have the same experience with Finance Manager Caleb G. Caleb had the incorrect rate from my lender and only let me know it was incorrect once everything wa signed and I was my new vehicle. I would normally consider this a small error with little consequence if not for his lack of communication afterward. Three seperate times post sale I tried to reach out to Caleb for assistance via email and never got one reply back. His lack of communication affected my experience as a whole and was a bit insulting from my perspective considering a purchase of this size. I did not feel like Caleb valued my business once he had processed my sale. I would recommend anyone to work with Evan F and I would not give the same recommendation for Caleb G.

My experience with personnel was a positive one, however my experience with the buying process was not. 1) assumptions were made that I was familiar with the buying process in Maine which was incorrect. 2) as a result of the assumption at no point was it mentioned until delivery day that the insurance change and registration was the responsibility of the consumer in Maine, 3) also as a result of that assumption at no point was the “excise tax” responsibility mentioned until I took delivery and was informed that in order to register the purchase I would have to go to my town hall and pay out another 2.4% of the purchase price. Had I had all of that information in hand for consideration at the point of sale it may have affected the outcome of that decision. I don’t believe that it was intentional due to lack of time on the job of my sales person. This should absolutely be used as a model for change moving forward and some significant gesture to make it up to me should be made. I have refrained from posting anything online to date to give Lee the benefit of the doubt, Ron Stiehl.

Very professional

Good day! I purchased a Highlander Hybrid a couple of weeks ago and I want to first state that the sales consultant, Clementine, was terrific. She was extremely helpful and informative and a pleasure to work with. Unfortunately, the next part of the process included meeting with Caleb in finance and we were pressured rushed into purchasing extended warranty, undercoating, etc. When I tried to contact Caleb after having time to review those contracts to get clarification on coverage and alternatives for those products, I had a very difficult time getting in touch. After at leaset 6 phone calls and a few messages left with the receptionist, I finally decided to cancel all of those contracts and have the cost removed from the principal of the loan that I used. I've mailed in the Cancellation of Coverage doc and still have had to make multiple calls to clarify the cancellation. I have yet to receive written confirmation of the cancellation. My experience led me to believe that the reception often doesn't send along messages and when I was transferred to the person with whom I wished to discuss the matter, and the phone was busy, there was no way to leave a direct message - only a loud and obnoxious musical filler. I am extremely disappointed in the overall experience at Lee Toyota, with the exception of Clementine and her very professional and helpful consultation.

The purchase of my car went very well until I went to pay for it. I started by stating I did not want a service agreement, the finance person insisted that state law required him to go through the options ( for it. I started by stating I did not want a service agreement, the finance person insisted that state law required him to go through the options (I don't believe this). I was told I could cancel within 30 days of purchase. I agreed to a service agreement and changed my mind within a few days. It took a three weeks to get my money back but WITHOUT the $100 plus, sales tax. The finance person told me I couldn't get that back(not true). I persisted and finally after several emails, he told me I could request it back from the state. I purchased the car in March and just got the refund from the state in July. Lee Toyota did nothing to assist with this refund. Otherwise, service and sales were very good.

The purchase of my car went very well until I went to pay for it. I started by stating I did not want a service agreement, the finance person insisted that state law required him to go through the options (I don't believe this). I was told I could cancel within 30 days of purchase. I agreed to a service agreement and changed my mind within a few days. It took a three weeks to get my money back but WITHOUT the $100 plus, sales tax. The finance person told me I couldn't get that back(not true). I persisted and finally after several emails, he told me I could request it back from the state. I purchased the car in March and just got the refund from the state in July. Lee Toyota did nothing to assist with this refund. Otherwise, service and sales were very good.

Decided to keep our leased rav4 and purchase as a program car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gougi car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gouging. When I complained to the GM about it, he stated that that charge was an important part of his revenue model -- can you imagine that was supposed to placate me. I had to go to another Toyota dealer up north to purchase the car from Toyota leasing -- without that charge. Adam Lee tries to present himself as a nice guy when he is really a sleazy pirate at heart. Subsequent to that I returned to them because they were still giving me complimentary inspections. (All the rest of their services are stupidly overpriced. They failed the car for suspension parts that were perfectly safe and serviceable and in conformance with the criteria in the stat inspection manual Lee wanted $1400 to replace parts that I could purchase for $200 from NAPA. That is a foolish amount of labor added to remove 6 bolts total from pieces easily accessible with the rear wheel removed. That upsell is probably fraud or at the least completely unscrupulous. I got a sticker without their required repair at a local garage for the normal fee from people who performed a fair and honest inspection. Lee Toyota is a pack of thieves and I will never again darken their door.

Decided to keep our leased rav4 and purchase as a program car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gouging. When I complained to the GM about it, he stated that that charge was an important part of his revenue model -- can you imagine that was supposed to placate me. I had to go to another Toyota dealer up north to purchase the car from Toyota leasing -- without that charge. Adam Lee tries to present himself as a nice guy when he is really a sleazy pirate at heart. Subsequent to that I returned to them because they were still giving me complimentary inspections. (All the rest of their services are stupidly overpriced. They failed the car for suspension parts that were perfectly safe and serviceable and in conformance with the criteria in the stat inspection manual Lee wanted $1400 to replace parts that I could purchase for $200 from NAPA. That is a foolish amount of labor added to remove 6 bolts total from pieces easily accessible with the rear wheel removed. That upsell is probably fraud or at the least completely unscrupulous. I got a sticker without their required repair at a local garage for the normal fee from people who performed a fair and honest inspection. Lee Toyota is a pack of thieves and I will never again darken their door.

Had 35 k maint on Jane Littlefield’s 2016 Prius and a install of summer tires already on rims. Was called to OK cabin filter and wiper blades. Vgave OK. Then called that winter tires already lug nuts not install of summer tires already on rims. Was called to OK cabin filter and wiper blades. Vgave OK. Then called that winter tires already lug nuts not Toyota ones. Took correct lugs and summer tires then installed. Having wife deal with your dealership as I am aging out. We were both very pleased with the team that dealt with us and hussle they showed. Had five different folks help us through the process and all were helpful and quick to aknowledge us. Thanks to all!

Had 35 k maint on Jane Littlefield’s 2016 Prius and a install of summer tires already on rims. Was called to OK cabin filter and wiper blades. Vgave OK. Then called that winter tires already lug nuts not Toyota ones. Took correct lugs and summer tires then installed. Having wife deal with your dealership as I am aging out. We were both very pleased with the team that dealt with us and hussle they showed. Had five different folks help us through the process and all were helpful and quick to aknowledge us. Thanks to all!

We felt fortunate to work with Clementine Groat as our salesperson contact. She is very professional and knowledgeable on all aspects of a vehicle's purchase and helped us through out this process. While we only spent a brief time with Caleb in finance, he also needs a word of praise for his professionalism and knowledge.

Because of the size of two manuals (vehicle and multimedia) I suggest that there should be additional opportunities to get an understanding of the many technological features my vehicle offers. My suggestion would be that a Lee employee be an exclusive specialist and offer set appointments for various categories of tech topics. While the initial review was as complete as it can be, trying to comprehend everything at once after picking up the vehicle proves to be difficult.

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A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+

We purchased a used car from Lee Toyota about three weeks ago. It was an easy purchase of a car that is just perfect for us. Our sales person was a terrific sales person for we who are much older and in need for a reliable car. Relaxed and informative, he made us confident that we had found not only the car, but the right car without any sales pressure. Thank you for your service to us. Anthony and Jan Kilnurn

It took a couple of hours to go from thinking about a new car to getting a trade-in price to signing the paperwork and driving home in the new car

I have to say my experience buying a car with you wasn't very good. Clementine was very good, and knowledgable, and my interactions with her were outstanding. I was very disappointed in the financing department. Lots of mishaps with them. I would not recomend purchasing a vehicle with your group, not will i be returning there to buy any future vehicle with you. I felt that your team was dishonest, and misrepresented things.

The team here is amazing! And super helpful!

My salesman Curtis Dekker could not have been nicer! Curtis was helpful, patient, informative, no pressure, no stress! Others at the dealership were also pleasant & made me feel comfortable. I couldn't Curtis was helpful, patient, informative, no pressure, no stress! Others at the dealership were also pleasant & made me feel comfortable. I couldn't have asked for a better car buying experience.

My salesman Curtis Dekker could not have been nicer! Curtis was helpful, patient, informative, no pressure, no stress! Others at the dealership were also pleasant & made me feel comfortable. I couldn't have asked for a better car buying experience.

I was ruined. Lee suggested put nothing down and lease new tundra with 3000 miles 2 months ago. I have good credit. Instead of 499 a month I pay Double. Instead of 18 grand I pay 36 grand. I should had my lawyer with me. Then suggested to trade for more loss. I traded camry with 55 thousand miles they gave me 13 grand. They stole my money only showed me the lot truck... Evan is a thief

I recommend Lee Toyota. Evan is the best and very professional as everyone there is. They listen to my needs and worked out a deal that satisfied my needs..If you are looking for a car go at Lee Toyota in Topsham. You will leave happy and a smile on your face the vehicle you decide on. Thank you all for everything you all are awesome ! Janice Crawford Lisbon Falls, Maine

I will forever recommend Lee Toyota in Thompson Maine.There’s not enough characters to express how much they did for me, but to sum it up… they do care about their customers , they are not trying to screw you over & John the sales manager deserves a raise for saving me so much stress and anxiety. For the rest of my life I will recommend going here over any other dealership !! They’re true to their word

Grateful to Dr. Ogbede for restoring my broken marriage after 2years of separation. With his spell casting my husband returned, and now we are happily living together. Contact Dr. Ogbede for various solutions, including 1) Love Spell 2) Lottery Spell 3) Pregnancy Spell 4) Job Employment Spell 5) Win Court Case Spell 6) Cure of Sickness and Diseases Message Dr. Ogbede for solutions on Facebook VVVV https://www.facebook.com/profile.php?id=100075792494428 OGBEDE WHATSAPP: +16182705240

I am sending this because I received an e-mail to solicit feedback. The sales person (Steve) was GREAT- low pressure, responsive, clear communicator. The finance team was not so great- saying that things would be done and then being out of the office without handing them off, lots of inquiry into personal finance that seemed unnecessary. This extended the buying process significantly because of a title that was completed incorrectly and delays in modifying this. Unfortunately, I have already been in for service- ran over a stone or something in the road 3 days after purchasing the vehicle. The service experience has been poor- I was told by phone when I called that this would only be covered by road hazard is cord was showing. When I had the tires removed, was told that cord was showing so brought them in. Then was told by Gerry it is only cord in the tread, not in the sidewall. When I brought up the road hazard guarantee he told me I handn’t purchased the tires there (after buying a 39k car less than a week before). He said he would look into what could be done and I have called multiple times and left a message and gotten no response. I just want to get a new tire if it will be covered or buy one if it won’t and I can’t move forward.

The price of our new car was extremely competitive. Kyle knew exactly what we were looking for and worked hard to make sure we were able to complete the purchase. The car runs perfectly and we couldn't be happier with the entire experience.

The price of our new car was extremely competitive. Kyle knew exactly what we were looking for and worked hard to make sure we were able to complete the purchase; The car runs perfectly and we couldn't be happier with the entire experience.

I am happy with the Tundra, though have low usage this time of year. This is the second vehicle I have purchased at Lee Topsham. Sam has been my salesman for both and I enjoy dealing with with him. The problem I have is a stainless steel trailer ball was on the truck I traded in and it never got to me Sam tried to get the service dept to remove it for at least a week and it never happened. Sam bought a plated steel ball at his personal expense for me. I prefer the stainless ball as it will never rust. I feel Lee should provide me a stainless ball and refund Sam. I will return the ball he bought.

I wish the sales dept could be a little more pro-active in providing help in figuring out how to work the features on the dashboard - e.g., how to work the radio, how to get an odometer and gas mileage reading, the cruise control and lane assist. I guess we need to make an appmnt for such a tutorial.

My issue is a $30/mo lease increase when we came in to pick up the new Sienna, lease rate was previously negotiated at $450/mo with Dylan, yet was increased by the $30 at last minute, I want to sit with someone to see the numbers that support the price increase. I will be available to come in on Thursday the 12th. The increase was never explained ?

Easy purchasing experience. Not high pressure. Mostly don’t via text and email

Pay attention to the alignment of the dealer decal on a vehicles. Mine was at rotated 15 degrees and looks terrible. It’s a small detail and complaint, but super easy to get right and fix. If you can’t take the time to get that right how do you expect me to trust you with the rest of the vehicle?

I love my new Tacoma, but have 2 problems. 1. The remote start was working but stopped for both the APP and the clicks of the FOB. 2. Using IPHONE through Bluetooth the radio does not silence and the Volume on the Played text messages is inaudible.

A fine place to buy a new car

Our wonderful salesman, Curtis, tried every way he could to connect a second phone/profile to our Toyota Corolla Cross Hybrid and was unable to do so. I have tried as well, using instructions and guidance. No luck. This is supposed to be a feature of this car and I am often the one who is driving it even though it is technically my husband's car. I really need to get this done. I have talked with your service department about setting up an appointment and they said to just stop by. I will do my best to carve out the time. Also.....the learning curve for the electronics on this car has been very challenging. We are slowly, but surely, getting through it.

We just bought out our lease from Lee of a Toyota Venza. Best car we've ever owned. It's our fourth car with them. They've been great to deal with, straight forward, friendly. I never felt like I was being 'sold,' but just given the info I needed for a decision.

Great helpful knowledgeable customer service Love my used car!

The dealership and salesman Joe Day were excellent 5 star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on try star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on trying to sell me all these different options. I just kept saying no. He still went thru everything. I was recovering from Covid and it was just to much! I have gone back with a rust problem and Joe Day and Jon Newland are in the process of taking care of it. This is the second car I’ve bought from Lee and Joe Day and am very pleased with both purchases. I feel like I have bought 2 safe, affordable vehicles that will be great for this time in my life. Thank you Debbie Brisbois

The dealership and salesman Joe Day were excellent 5 star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on trying to sell me all these different options. I just kept saying no. He still went thru everything. I was recovering from Covid and it was just to much! I have gone back with a rust problem and Joe Day and Jon Newland are in the process of taking care of it. This is the second car I’ve bought from Lee and Joe Day and am very pleased with both purchases. I feel like I have bought 2 safe, affordable vehicles that will be great for this time in my life. Thank you Debbie Brisbois

Good Morning- FYI I did leave an extremely positive review on Google for my buying experience. However, that was before being extremely disappointed with my experience on getting the rack for my new Land Cruiser. We basically built out a 1958 Edition and added several options to get what we wanted. We upgraded tires, added step rails, converted the cloth interior to leather. The crowning piece was adding the roof rack that comes on the Limited Edition Land Cruiser. We were told a week, then two to three weeks now end of September. This is 100% unacceptable. I purchased the tires separately but rolled all other options into the vehicle. If I had any idea that the rack would take MONTHS to receive, I would have waited to purchase it when it came in. I certainly would not have agreed to make interest payments on an item that I don’t even have and your parts department can’t tell me when I will have it at this point. The first time I was told that there was a waiting list of over 480 racks that was about three weeks ago. Last week that number has not changed. I do understand supply chain issues. You guys sold me the vehicle promising no more than a couple of weeks. My main issue is making interest payments on an item I don’t even have! Not good! Not okay…. Been doing business with you guys since 2017 and still have my Tacoma I bought there. I need my rack AND some sort of compensation for not having a very expensive component on my vehicle that I am making interest payments on. I also should be prioritized on getting the first one to hit our shores due to this fact. Again if I knew I would need to wait this long I would have waited to purchase and not rolled in to the financing. I am VERY FRUSTRATED and UNHAPPY that I was lead to believe I would have this option “in a couple weeks at the most”

I noticed just yesterday, the vinyl or plastic covering over the body sidewall is loose. I don't know how this is secured to the metal sidewall. I would like to bring it by on one of my trips from Waldoboro to Portland, and have someone take a look. Otherwise I am enjoying my new Tacoma very much. Thank you

We bought a Highlander from Lee in June 2024. The car is fantastic - just what we wanted - and fairly priced. We were treated very well by the staff and would recommend Lee Toyota as the place to go if you're in the market for a car!!!