Estimates of time and cost were on point; the waiting area was comfortable, the staff friendly and helpful.

Great helpful knowledgeable customer service Love my used car!

The dealership and salesman Joe Day were excellent 5 star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on try star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on trying to sell me all these different options. I just kept saying no. He still went thru everything. I was recovering from Covid and it was just to much! I have gone back with a rust problem and Joe Day and Jon Newland are in the process of taking care of it. This is the second car I’ve bought from Lee and Joe Day and am very pleased with both purchases. I feel like I have bought 2 safe, affordable vehicles that will be great for this time in my life. Thank you Debbie Brisbois

The dealership and salesman Joe Day were excellent 5 star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on trying to sell me all these different options. I just kept saying no. He still went thru everything. I was recovering from Covid and it was just to much! I have gone back with a rust problem and Joe Day and Jon Newland are in the process of taking care of it. This is the second car I’ve bought from Lee and Joe Day and am very pleased with both purchases. I feel like I have bought 2 safe, affordable vehicles that will be great for this time in my life. Thank you Debbie Brisbois

Good Morning- FYI I did leave an extremely positive review on Google for my buying experience. However, that was before being extremely disappointed with my experience on getting the rack for my new Land Cruiser. We basically built out a 1958 Edition and added several options to get what we wanted. We upgraded tires, added step rails, converted the cloth interior to leather. The crowning piece was adding the roof rack that comes on the Limited Edition Land Cruiser. We were told a week, then two to three weeks now end of September. This is 100% unacceptable. I purchased the tires separately but rolled all other options into the vehicle. If I had any idea that the rack would take MONTHS to receive, I would have waited to purchase it when it came in. I certainly would not have agreed to make interest payments on an item that I don’t even have and your parts department can’t tell me when I will have it at this point. The first time I was told that there was a waiting list of over 480 racks that was about three weeks ago. Last week that number has not changed. I do understand supply chain issues. You guys sold me the vehicle promising no more than a couple of weeks. My main issue is making interest payments on an item I don’t even have! Not good! Not okay…. Been doing business with you guys since 2017 and still have my Tacoma I bought there. I need my rack AND some sort of compensation for not having a very expensive component on my vehicle that I am making interest payments on. I also should be prioritized on getting the first one to hit our shores due to this fact. Again if I knew I would need to wait this long I would have waited to purchase and not rolled in to the financing. I am VERY FRUSTRATED and UNHAPPY that I was lead to believe I would have this option “in a couple weeks at the most”

I noticed just yesterday, the vinyl or plastic covering over the body sidewall is loose. I don't know how this is secured to the metal sidewall. I would like to bring it by on one of my trips from Waldoboro to Portland, and have someone take a look. Otherwise I am enjoying my new Tacoma very much. Thank you

We bought a Highlander from Lee in June 2024. The car is fantastic - just what we wanted - and fairly priced. We were treated very well by the staff and would recommend Lee Toyota as the place to go if you're in the market for a car!!!

I appreciate that you don't do a lot of sales to MA residents, but getting the car registered in MA seemed a lot harder than it needed to be. I started having to call twice a day to get information so communication could be improved. I also suggest improving your digital forms. It seemed like much of what we needed to do could have been done via digital signatures. I appreciate how hard Mitchell worked to get it all done, but I didn't feel like he had good support to make it happen smoothly.

I had a great experience buying my car! Everyone was working with me to make sure I got the car that was right for me and with a great deal!

The staff at Lee was very knowledgeable, professional, and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again! and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again!

The staff at Lee was very knowledgeable, professional, The staff at Lee was very knowledgeable, professional, and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again!

The staff at Lee was very knowledgeable, professional, and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again!

In April we returned our Rav4 on a lease. Decided to buy it. Lee reps told us they had to buy it out and resell it to us. The 30,000 mile service was do as was the state inspection. When we got to the dealership the car was taken into the service area to be inspected as part of the lease return. Nobody told us that they were going to do a state inspection but it was done at no charge {thank you} but was not ever offered a 30,000 mile service at my expense. But if as the original rep said that Lee had to buy out the lease and sell the car to me why would the 30,000 mile service not be done by the dealer? As most used cars sold by the dealer would be assumed to be serviced. As a nit picky point, whomever replaced the inspection sticker did not clean the area around where the old sticker was and the new one did not stick all that well. At the end of the transcaction it was not clear where the car keys were.

We bought a 2023 RAV 4 from Clementine and was very impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us so impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us something we did not want. We would certainly recommend Clementine again, she was awesome!

We bought a 2023 RAV 4 from Clementine and was very We bought a 2023 RAV 4 from Clementine and was very impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us something we did not want. We would certainly recommend Clementine again, she was awesome!

We bought a 2023 RAV 4 from Clementine and was very impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us something we did not want. We would certainly recommend Clementine again, she was awesome!

very pleasant experience leasing my new car at Lee Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional sta Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional staff at this dealership.

very pleasant experience leasing my new car at Lee very pleasant experience leasing my new car at Lee Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional staff at this dealership.

very pleasant experience leasing my new car at Lee Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional staff at this dealership.

I recently bought a 2024 Toyota Corolla Hatchback from Lee Toyota in Topsham, and I was blown away by how hard the sales team worked to get me the exact car I wanted, when I wanted it. The sales agent I worked with most directly hovered over a constantly changing online spreadsheet showing which cars with what features were available at which Maine dealers and how quickly each of those vehicles could be delivered to Topsham. When it came to negotiating the details of the purchase, the person I worked with was friendly, professional, willing to go the extra mile to give me what I wanted. And in the weeks since I brought the car home, my own agent and others on the sales team have been more than patient as I've struggled to learn the car's onboard technology, which is light years beyond what my previous 2016 car had. All in all, I am thrilled with my new car--and so glad I bought it from the Lee dealership in Topham!

I am very pleased with my Prius hybrid but two things about the purchasing process were disappointing. The first thing was the “dox” fee of $600 which inflated the price of the car. The second issue is that the car lacked a functioning windshield washer fluid tank and I used the car for a long distance highway trip without knowing that. When I brought the car in for service the service manager’s took no responsibility and offered no apology or immediate solution. The part was back ordered but the service department at Charlie’s in Augusta said I could bring it in and they would rig something up until the part came in. I bought the car at Lee in Topsham purposely expecting to be treated with respect and valued as a customer. I didn’t expect to play games with the price or the service department.

I brought my car in for service. I could tell the people I talked with were kind and thorough!

The crew at Lee made the whole process very easy. They treated me very well on my trade and were able to put me in the exact vehicle I was looking for.

Worse experience purchasing a car I have ever had, and I have used Lee many times in past and been quite happy. Saying this here as I have tried speaking to several people about my poor experience (as happened over course of a couple months and several different people as was buying out my lease) with no improvement. Repeatedly not given accurate information and not provided simple assistance that I should have received. Will not buy from Lee again.

I would be more than happy to speak with you about my horrendous experience purchasing my RAV4. I have purchased a lot of cars in my lifetime, and never had an experience quite like this one. None of what you claim in your emails and marketing material reflects my experience and I have repeatedly shared these concerns with employees with no real response. I was repeatedly given inaccurate information, offered minimal assistance and no one seemed to care, including the manager (Mike) at Topsham. Since it was a mess from the get go, it does not connect back to one person, but seemed to be a systemic issue with how the dealership was run and a lack of education/training. It was a totally different experience than the one I had when I first leased my vehicle in Jan. 2021. I currently do not plan on ever doing business with Lee again. This despite the fact we have several Lee vehicles at the agency I run, and my son has a Nissan from Lee. I will own my patience was gone on the Friday i came in to sign documents.. So when I arrived to find the person I was told I had an appointment with was off, and there did not seem to be any awareness I was coming or any prep work done it was the last straw. I was not pleasant or happy and I do apologize for my attitude. But given it had been one mess up after another, for the last three month, I was incredibly angry and wished I had chosen to go elsewhere. In fact if it had been a new car deal I would have walked out. Feel free to call me if you would like to hear more, 207-751-1780. But given total lack of response to my concerns I do not expect much at this point.

Professional service staff and knowledgeable sales staff. Always pleased with our visits .

You all at Lee Toyota have a great sales associate You all at Lee Toyota have a great sales associate Clementine. I needed to upgrade my vehicle, and Clementine listened to every word I said was necessary for my needs. Let's face it, buying a new vehicle can make your head spin. Clementine made the entire process as seamless as possible. I love my new Rav4, but I have to say it was Clementine that convinced me that I was doing the right thing. I also want to give a shout out to the gentlemen that worked with me on the paperwork and financial portion of the sale. Everything was explained in detail, and I felt I was in control of the entire transaction. Well done again Lee Toyota!

You all at Lee Toyota have a great sales associate Clementine. I needed to upgrade my vehicle, and Clementine listened to every word I said was necessary for my needs. Let's face it, buying a new vehicle can make your head spin. Clementine made the entire process as seamless as possible. I love my new Rav4, but I have to say it was Clementine that convinced me that I was doing the right thing. I also want to give a shout out to the gentlemen that worked with me on the paperwork and financial portion of the sale. Everything was explained in detail, and I felt I was in control of the entire transaction. Well done again Lee Toyota!

I am writing about our experience at Lee Toyota, my wife and I just purchased a Sienna December 1st. We had a great experience for 6 weeks, from putting the deposit down right up until we walked in the Finance Managers office, his name was Will. Unfortunately, Will was pushy and rude. When I said I didn’t want to purchase an extended warranty or service plan, he tried to push for them and accused me of being aggressive. I said I didn’t want them again and he actually referenced that we were paying cash so maybe we didn’t have to worry about it, but most people do. This gave me a pit in my stomach and just didn’t feel good. We have saved for years to enable us to pay for this car and he was questioning that. He also multiple times said “I wouldn’t let anyone buy a car without one of these plans.” He even talked about how the electronic systems would not last (not a very good perspective on the quality of Toyota vehicles). He was just over the top and rude. Luckily, our salesperson, Evan Feldman, gave us a review of the car's features which was a much better last experience at the dealership. Loved working with Evan, which was 6 weeks of my experience, but the finance manager really brought me down. It was frustrating! I thought that you would want to know about our experience

Hello, The RAV4 I recently purchased - the passenger temperature does not display in SYNC unless the knob is adjusted. The phone device does not always stay connected. Thank you for your attention.

We worked with Scott and bought a fine Rav4, 2019. It was a seamless, problem-free process. He is a very easy person to deal with. It was a seamless, problem-free process. He is a very easy person to deal with.

We worked with Scott and bought a fine Rav4, 2019. We worked with Scott and bought a fine Rav4, 2019. It was a seamless, problem-free process. He is a very easy person to deal with.

Evan Feldman is great sales person! Andrew….. is great financing guy! Never any pressure and no BS from start to finish!!

I've been to Toyota Lee in Topsham several times, and I've always had good experiences. However, on this recent visit, I was disappointed. The level of care and courtesy in communicating the service was below what is expected for a company like Toyota. I would highlight two points. First, one of the tires on my car has a leak. The technicians were unable to identify the cause of the leak but made no effort to suggest other solutions or possible courses of action. Secondly, I asked for the state inspection to be carried out. The technical assistant told me they couldn't do it because my car "wasn't registered," which is absolutely offensive to someone who tries to be very careful with legal traffic requirements. It turned out that I had forgotten to stick the stickers on the license plate, and from this observation, there was this abrupt and rude conclusion that the car "wasn't registered."

Our experience at Lee Toyota was very good. The purchase was fast and easy and the vehicle is exceptional. The sales team is friendly and knowledgeable. The purchase was fast and easy and the vehicle is exceptional. The sales team is friendly and knowledgeable.

Initially, everything went fine. Great salesman, etc. A long, but understandable wait for completing the sale, ended with my discovering just before the final signature, that the loan rate was a full point higher than what had been agreed, negating by far any benefit of the $500 incentive to use Toyota financing. I will now have to immediately refinance with my bank as I had initially planned to do. Less annoying, the Toyota app has caused, and is still causing, some problems.

We feel we had been somewhat mislead. We are thinking about trading in the Venza? would like to discuss with you our options? The rear trunk kick feature does and does not work from day one and as noted at payment. No one has reached out to us to repair, we had to email the scott in sales .Sorry we are unhappy as Lee customer .Thank you

I appreciate the efficient and responsive efforts of your customer service and auto service personnel relating to inspection and handling of maintenance. It's the ongoing care afforded to my car and facilities offered when necessary that keep me at Lee. Thanks to your great team.

I think Lee isn't at fault for the pressure relating to purchase or new lease exercised by Toyota corporate, but the last three months of my lease experience involved any number of emails and even a phone call directed at convincing me to purchase a new vehicle or lease a new vehicle. Maybe all car companies do this, but what it succeeded in convincing me was that I'll not enter into another lease with Toyota.

Only the observation that, while I'm sure--well, I'm inclined to believe--that your finance person really was concerned for my financial health and well-being, a single suggestion that extended warranty be purchased is enough, or perhaps, pushing a bit, two such suggestions. Repeated suggestions after a firm "No, not right now," are just annoying.

We were pleased that on a whim, we stopped into Lee Toyota to check out available new vehicles. As luck would have it, they had one - exactly what we were looking for. We received very good sales and financial services and clear, concise information and instructions that were very helpful in making decisions about warrantee programs and how to make this "new technology" hybrid Sienna work to our best advantage. This is my second time around with Lee and twice, I've been very pleased.

I don't have any complaints, in fact, we always enjoy working with Joe Day and Will in the contracts office. Joe is great and always a gentleman, as is Will. We love our new car! Getting about 42 miles per gallon, how nice.

Went to Lee Toyota to see if they could help find a Camry with particular options and color. They did not have it but were able to find the exact match and in 3 weeks I had it. Highly recommend the sales tea with particular options and color. They did not have it but were able to find the exact match and in 3 weeks I had it. Highly recommend the sales team.

Salesmen and financial departments did a great job. Staff detailing the vehicle did not do a good job. Seats were filthy and crusted food was on steering wheel. The front grill was also cracked and needs replacing.