Evan Feldman is great sales person! Andrew….. is great financing guy! Never any pressure and no BS from start to finish!!

I've been to Toyota Lee in Topsham several times, and I've always had good experiences. However, on this recent visit, I was disappointed. The level of care and courtesy in communicating the service was below what is expected for a company like Toyota. I would highlight two points. First, one of the tires on my car has a leak. The technicians were unable to identify the cause of the leak but made no effort to suggest other solutions or possible courses of action. Secondly, I asked for the state inspection to be carried out. The technical assistant told me they couldn't do it because my car "wasn't registered," which is absolutely offensive to someone who tries to be very careful with legal traffic requirements. It turned out that I had forgotten to stick the stickers on the license plate, and from this observation, there was this abrupt and rude conclusion that the car "wasn't registered."

Our experience at Lee Toyota was very good. The purchase was fast and easy and the vehicle is exceptional. The sales team is friendly and knowledgeable. The purchase was fast and easy and the vehicle is exceptional. The sales team is friendly and knowledgeable.

Initially, everything went fine. Great salesman, etc. A long, but understandable wait for completing the sale, ended with my discovering just before the final signature, that the loan rate was a full point higher than what had been agreed, negating by far any benefit of the $500 incentive to use Toyota financing. I will now have to immediately refinance with my bank as I had initially planned to do. Less annoying, the Toyota app has caused, and is still causing, some problems.

We feel we had been somewhat mislead. We are thinking about trading in the Venza? would like to discuss with you our options? The rear trunk kick feature does and does not work from day one and as noted at payment. No one has reached out to us to repair, we had to email the scott in sales .Sorry we are unhappy as Lee customer .Thank you

I appreciate the efficient and responsive efforts of your customer service and auto service personnel relating to inspection and handling of maintenance. It's the ongoing care afforded to my car and facilities offered when necessary that keep me at Lee. Thanks to your great team.

I think Lee isn't at fault for the pressure relating to purchase or new lease exercised by Toyota corporate, but the last three months of my lease experience involved any number of emails and even a phone call directed at convincing me to purchase a new vehicle or lease a new vehicle. Maybe all car companies do this, but what it succeeded in convincing me was that I'll not enter into another lease with Toyota.

Only the observation that, while I'm sure--well, I'm inclined to believe--that your finance person really was concerned for my financial health and well-being, a single suggestion that extended warranty be purchased is enough, or perhaps, pushing a bit, two such suggestions. Repeated suggestions after a firm "No, not right now," are just annoying.

I don't have any complaints, in fact, we always enjoy working with Joe Day and Will in the contracts office. Joe is great and always a gentleman, as is Will. We love our new car! Getting about 42 miles per gallon, how nice.

Went to Lee Toyota to see if they could help find a Camry with particular options and color. They did not have it but were able to find the exact match and in 3 weeks I had it. Highly recommend the sales tea with particular options and color. They did not have it but were able to find the exact match and in 3 weeks I had it. Highly recommend the sales team.

Salesmen and financial departments did a great job. Staff detailing the vehicle did not do a good job. Seats were filthy and crusted food was on steering wheel. The front grill was also cracked and needs replacing.

I’m very happy with Lee Toyota. Trisha was very pleasant, helpful and patient. She helped me find the exact vehicle with all the features I was looking for and I love it! I would Trisha was very pleasant, helpful and patient. She helped me find the exact vehicle with all the features I was looking for and I love it! I would highly recommend Lee Toyota.

Great sales team. Very helpful in finding the new vehicle we were looking for. Good followup. Very helpful in finding the new vehicle we were looking for. Good followup.

It boggles the mind that the attitude of you people is self congratulatory for selling a car at the MSRP. I am 77 and have been buying and selling cars for over half a century. It is common knowledge that the MSRP allows for an inordinate profit. It has always been a starting point from which you negotiate. In addition, you offered a trade in value of our 2012 Toyota Prius plug-in that can justly be characterized as insulting. When will the greed stop?

First of all, cannot get anyone to answer the phone. Second, had my car serviced 2 days ago. Mice in the air filter. New air filter. Now the car is making strange sounds when I turn the air on. Also, the peanut shells from the air filter were left on the floor of the right passenger side of the vehicle. Could you at least have disposed of them in the trash?

Left my keys in my car unlocked with a note on dash saying they were in the car and never got a call about the appraisal i asked for

I have not received a second fob in it has been over a month

Your stock was wildly insufficient. The most comparable vehicle you had to what I wanted to test drive was a different category of vehicle altogether, was a three year old trade-in, and still smelled of the previous owners. The salesman who helped us did not know almost anything about the vehicles I asked about, instead turning to what appeared to be the public facing Toyota website that I had already used. In spite of this, he gave me misinformation over and over including giving me egregiously wrong MSRPs.

My salesperson was amazing but I wasn’t too happy with the person in charge of my paperwork. I ended up having to go back numerous times to fill out more paperwork that should of been done on the original visit

Please have inventory to test drive. Waste of time to go there and not test drive. I can look online from home.

I’ve been coming to Lee Toyota for about 15 years. I came to have my wife’s Prius serviced. The service was excellent and they treated me very well. I came into possibly trade the Prius for a RAV4 hybrid. The salesman took my information, brought me out a sheet and said this is the deal. there was no room for negotiation, and I felt like either you take this deal or somebody will. I have bought many cars from this salesman, and he was considerate and Professional. it just seemed funny that I as a customer of 15 years had no more consideration than a first time buyer. I have contacted three other Toyota dealers to try and make the purchase of a car for my wife. I was very very disappointing.

I’ve bought several vehicles from Lee Toyota in topsham over the years and have always been given good service. My wife and I had gone to Berlin city Toyota in Portland and never ever again will I buy a vehicle from them, worst service ever. So we went to lee toyota in topsham where Scott Lane went way way out of his way to get us a the vehicle we wanted, (mainly for my wife). We got the exact vehicle we wanted color and all options too. We did have to order it and only had to put $500 down. But Scott was kept the communications going and kept us up to date periodically to let us know the status of our vehicle. No need to look else where but lee Toyota and ask for Scott Lane he will get you exactly what you want or need!

Not a complaint but a problem with CarPlay. I had to jump off CarPlay to be able to access my FM radio channels and I probably messed everything up. The Toyota app will work sometimes but not others. I can’t reconnect my iPhone to CarPlay. I have watched videos but am missing a step somewhere. I still need to check the manual. I can connect it using a lightning cable. Not as smooth as the CarPlay function, however.

Thank you for working hard to get the color scheme I wanted for my vehicle. Everyone at the dealership was very patient and respectful. Sam B. went above and beyond to help me get into my ride as quickly as possible. The personable nature of managers, salespeople, and finance was appreciated.

I bought a car from them and 2 weeks later the transmission went. So they replaced ot since it was under warranty but I been have a noise come from the front end and so I had the mechanic come with me for a ride. He tells me it's my control arm bushings but I knew better then that, so I had another mechanic look at it that I trust and he instantly got In the car and heard the noise just by going into reverse and so he put it in drive did the same noise. He brought it in on hoist and had someone shift it back and forth and he looked down at the rear mount and he was moving an making the noise and the hole motor and transmission was cradling it self. So I call them today and told them about it and that there mechanic was wrong on what he told me an she gets all defensive over it. Then she trys to tell me that theres no transmission monts and that if the motor is moving then it the motor mount. I'm like no it's not I'm telling you there is a mount for the transmission and my mechanic wouldn't lie to me, I trust him more then I do your mechanic cause he forgets to even put a very important hose clamp back on the the hose where it's supposed to go and tells me one thing when it's another. All they are is nothing but jokes there and don't know what they are talking about. I'm not even licensed to be a mechanic at a shop but I know what I'm talking about and been working on cars long enough to have the common sense to know. Don't go to them for no mechanic work I do not recommend it!!!

I have already submitted my dissatisfaction with the financing process with my vehicle and hope it has been heard. I am now concerned that I am getting messages from Lee Dodge for service for a vehicle I don’t own. I have had emails and texts. I am concerned that Lee service may be as disorganized as my finance experience. Glad to have my car. It is great!

Didn't love. Feel free to reach out if you're interested in hearing my feedback.

service was poor. Tire put on incorrectly - caused flat next day valve broken was told rear latch was broken, was not, fixed at home high estimate for front breaks.

Lynne that scheduled services was unbelievable. I struggle in finding out after my oil change I didn’t need an oil change…my sticker indicated I needed it and my light came on. Turns out I had almost 4,000 miles until I needed the service. This feels manipulative to me.

My experience with the sales lady I had was horrible. She would not listen to me when I told her what I was looking for to buy. She tried to sell me something that I did not want. She asked me three time about buying a crossover car, when I told her I wanted an SUV. She also let me know that the $33,000 vehicle I was looking at, that she had no interest in selling me. Plus paying $500 for heated seats is bullshit. She pissed me off and I went straight back to goodwins and bought my SUV. This is the second time I have tried to buy a vehicle thru Lee Toyota, with no such luck. I will never be back, nor will I refer anyone there to buy a car there

I recently bought a new RAV4 Hybrid - love the car. I did not love the financing pressure to buy add ons in the way of service, tires, etc. The finance person showed me their invoice as to what they got on their vehicle and that turned me off. Toyotas are extremely reliable - we have bought 7 at Lee. Why I am being pushed to get tire protection - he said he knows the Georgetown roads are bad. Really? If Toyota is reliable (and we know it is)why I Lee pushing the extra so hard? I realize you make lots of money on them, but the pressure makes me reconsider buying a vehicle there in the future. I have not filled out your survey because I have done survey research most of my career. Telling people they need to give you an excellent rating does nothing for the dealership -so I refuse to fill it out. That is not the way to get real feedback. Love the car, but not the pressure to buy more protections - how often do people actually use them? That would be important for people to know. Also, even though I bought the care, phone calls and emails went to my husband. Need to make sure you have information on the person actually doing the purchasing.

This dealership was not knowledgable about EV rebates. The BZ4X is not eligible for rebates if MSRP is over $50K. The only models available were fully loaded All Wheel drive, thus MSRP was 2K over $50K. Also apparently electric vehicles have to be made in USA to qualify for tax incentives. Admittedly, the federal and state legislation on rebates and incentives is a mess, but we wish we had gotten more extensive information before we purchased. We do like the vehicle itself - it is comfortable and responsive. But Toyota apparently has not trained dealerships on how to help customers with the app that is supposed to do everything from starting the BZ4X to finding charging stations. The app is confusing and does not always work. For example, we only received one key fob and unfortunately depend on the app as our second key.

One Lee dealership takes 3000 of the price of the RAV4 and Lee in Topsham won't budge. I have been a Lee customer for 20 years, no more.

My 2023 Toyota Highlander Deluxe Edition is my 5th vehicle from Lee Toyota and each purchase is better than the one before. Not only the buying experience but the service provided after makes Lee the place for me and my family! Thanks Lee!

I just purchased a RAV4 from Lee Toyota in Topsham. I worked with Evan Feldman and absolutely recommend that you ask for him personally. I have purchased multiple cars over the years and have never felt it was a seamless or gratifying process - until I purchased from Lee. From the first moment, Evan walked me through the process and I appreciated the negotiation free zone. Evan Feldman is the consummate professional, yet he feels like your friend from next door. I hope Lee appreciate him and hold on to him!

Very pleased with Lee ?

I am very happy with the purchase of my second Tundra. Sam B. was excellent in the buying experience and follow ups. A question for Tom Santospago: I had a great friend growing up in Wellesley, MA, Lou Santospago. Any relation to you? Thanks, Craig Wilgus

I was looking to trade my Honda CRV for a 2023 Venza Limited. I was offered $14000 for my trade. This vehicle is a Honda CRV Exl 2015 in excellent condition with only 61000 miles on it. I have been offered at least $4000 more from another dealer in a Maine. I was received this offer after I was told that my vehicle was well taken care of. I feel that the offer was way to low!!

Hi Tom, Thank you for the email. I wish I could say I have been enjoying driving my, new to me Tacoma, but unfortunately I have not. During the test drive I noticed a vibration in the drivers seat while driving. Salesperson agreed he felt as well and had the service manager, Craig, drive when we returned. Craig noted he felt the vibration as well and would look into it. Was told the vibration would be fixed before I took delivery of the vehicle. Was told tires were balanced and vehicle felt much better. After delivery I noticed the vibration was and is still present. I have brought the vehicle in 3 time since taking delivery the last week of December 2022. To date there have been 4 issues with the truck and the vibration still has not been rectified. I have been told time and time again it is a characteristic of Tacomas, which feels like an excuse/cop out. If this was such a known items for Tacoma’s why was I not told when I brought up the vibration during my test drive? Instead I was told it would be rectified and so I purchased the vehicle, which has now not been fixed. I wish it was not this way but I am very dissatisfied with the purchase and the overall experience with Lee Toyota.

I came in for my lease buy-out inspection, where my vehicle passed inspection. When it came out of the garage, my taillight was still not working. I was told they would order a new taillight unit and it would be in the next day. I came back down to have it changed, and the part was not in. I was told it would be ordered and I would be called when it came in. I still have not heard from the service department and it has been three weeks.

Trisha took great care of me to order my new Tacoma. Was quick and easy.