We recently purchased our Land Cruiser from Lee Toyota in Maine and had an excellent experience. Everyone we dealt with was friendly, knowledgable, and professional. The whole process was efficient and smooth from start to finish-no stress, no surprises. Highly recommend Lee Toyota if you're looking for a great service and a team that really knows their stuff!

I was not treated well at this institution for my last oil change on my car. No one could give me a straight answer on a service warranty, that I have had on my vehicle since I bought it. I was sent to quite a few different people and no one would/could help me!! I have never had this kind of treatment from this institution before, but it was so bad, they have lost a customer. Not pleased at all. The person that helped me has no Customer service skills whatsoever, very disappointed! I had to select a star, but these guys don’t even deserve 1.

Good customer service.

I don't want to post an online review, but I do want to commend you for a very pleasant buying experience. Easy as pie and I'm so happy with my experience at Lee, including my very favorable experiences with your service department. I look forward to many more.

Lee Toyota saved us! My partner and I had a car reserved at Enterprise who called us 30 minutes before our pickup time to say they had no cars, but Lee Toyota saved the day! They had a nice truck ready for us to rent at a great price! Shout out to Ed and Amber who were delightful. Now we have a story for our friends and family about how great this Toyota dealership is and how much Enterprise sucks haha

They did the work and kept me informed. The people I spoke with were very nice, as is the waiting area

This was about as fast and easy of a new car purchase I have ever made. If you are in the market for a Toyota, ask for Chad Gauthier. Super friendly, no bs.

Really great service quality - wouldn't go anywhere else.

Been doing business with Lee Toyota for a couple decades. They are fair, honest and knowledgeable. Products are excellent. Service is great. Prices are acceptable. They're willing to negotiate and are fair in the process. No complaints.

Very good

Disappointed. Took my 2017 Tacoma for service and inspection. I was told my tie rod ends needed to be replaced because he saw wear and “Toyota has a no tolerance policy.” I know this is not true. Charlie’s in Augusta changed mine in the past and took me into the garage, showed me the gage under my truck and gave me the page out of the service manual showing the tolerances. My technician at Lee was not aware and said he would like to know what they are, so I had them emailed to Lee Toyota a few minutes later. When I got to the Service Department for my paperwork, I was told my truck failed inspection because of the tie rod ends without checking for tolerances. The service man said, it was the “technician’s discretion.” We scheduled an appointment to have my truck tolerances checked, which I was told, “would take 2hrs.” This was not my experience at Charlies, it took 15 minutes. I ordered the parts just in case it does not pass. I think, Lee Toyota lied to me twice for no reason. Toyota does have tolerances for inspecting tie rod ends. If they have been replacing tie rod ends that are still good it is a waste of resources, money and bad for the environment.

Everyone is so friendly, they do great work & even video what they do. Very impressive. I've been going to them for years!

Our service rep, Jake Anderson, was excellent and kept us informed about the status of our vehicle maintenance service. Also, the remodel of the customer waiting area is very nice!

Excellent work restoring headlights on my 2019 Lexus!

Great service - everything was done as promised.

Lee Toyota has been my place for getting the vehicle we want. They have a great sales staff and service staff. Mike, Will, and Curtis are very easy to work with and go out their way to accommodate your schedule to make sure you go home with your vehicle.

Bought a 2022 Toyota Highlander limited new in April of 22 had 34 miles on it. All service has been done and at 69000 miles the transmission failed. Come to find out it’s not just my vehicle but thousands of highlanders. The dealership knew this was an on going issue because of multiple service bulletins issued by Toyota. Toyota covered the full cost of repair for the 18-19 years, yet they said nothing to us when we purchased this vehicle. Now we’re stuck with a $9703 repair bill that Toyota North America is only going to help with 25%. AGAIN 69000 miles. Lee and Toyota do not stand behind their products. Do your own research before buying don’t trust that Lee has any integrity because they don’t. So update: Lee suggests you buy an “extended warranty” so basically Toyota builds cars to last just outside the manufacturer warranty.

Bought a 2022 Toyota Highlander limited new in April of 2022 had 34 miles on it. All service has been done and at 69000 miles the transmission failed. Come to find out it’s not just my vehicle but thousands of highlanders. The dealership knew this was an on going issue because of multiple service bulletins issued by Toyota, yet they said nothing to us when we purchased this vehicle. Now we’re stuck with a $9703 repair bill that Toyota North America is only going to help with 25%. AGAIN 69000 miles. Lee and Toyota do not stand behind their products. Do your own research before buying don’t trust that Lee has any integrity because they don’t.

Positive experience as a first-time customer.

The service and accommodations here were great. Way better than Emerson Toyota in Auburn, ME. I will travel the extra miles to this dealership in the future.

I was in the market for a new truck and salesman Virgil was extremely helpful and very willing to help me determine what kind of payment it made sense for me to get into. Even though the trucks he had were out of my price range his calm demeanor and swift number crunching gave me the piece of mind needed to go elsewhere that had a truck in my price range and was as they say the trucks for me. I showed him the truck after purchasing it and he congratulated me which is not common for a car salesman unless they sold you the car. So thank you Virgil! Furthermore, I have dealt with multiple members of the Service and Parts departments on a few occasions now and they have also promptly offered recommendations, advice and were both exceedingly helpful and friendly. Lee Toyota seems to be the place to go from top to bottom, especially if you’re a Toyota owner!

Hello. I recently purchased a new truck from your dealership. I had the truck undercoated on 9/23/25. Later that day, I parked my truck, as usual, in my garage. Unfortunately, the undercoating dripped onto my garage floor in many places. I didn't realize that there was a cure time. It would have been helpful if the service person had advised me to park other than in my garage for a week after undercoating. I have a gravel driveway and this would have been optimal. Also, my 4 year old granddaughter climbed into the truck and somehow got the undercoating material on her dress, and I also got the black stuff on one of my shopping bags. This is not the end of the world. It's not Gaza. It's just avoidable -- "The undercoating will drip until it's cured, so park where that is least likely to bother you. Avoid touching the edge of the truck for a week until the undercoating cures." I appreciate the opportunity to share feedback.

I had a great experience with Evan F. He was professional, communicative and all around pleasant to work with. I did not have the same experience with Finance Manager Caleb G. Caleb had the incorrect rate from my lender and only let me know it was incorrect once everything wa signed and I was my new vehicle. I would normally consider this a small error with little consequence if not for his lack of communication afterward. Three seperate times post sale I tried to reach out to Caleb for assistance via email and never got one reply back. His lack of communication affected my experience as a whole and was a bit insulting from my perspective considering a purchase of this size. I did not feel like Caleb valued my business once he had processed my sale. I would recommend anyone to work with Evan F and I would not give the same recommendation for Caleb G.

My experience with personnel was a positive one, however my experience with the buying process was not. 1) assumptions were made that I was familiar with the buying process in Maine which was incorrect. 2) as a result of the assumption at no point was it mentioned until delivery day that the insurance change and registration was the responsibility of the consumer in Maine, 3) also as a result of that assumption at no point was the “excise tax” responsibility mentioned until I took delivery and was informed that in order to register the purchase I would have to go to my town hall and pay out another 2.4% of the purchase price. Had I had all of that information in hand for consideration at the point of sale it may have affected the outcome of that decision. I don’t believe that it was intentional due to lack of time on the job of my sales person. This should absolutely be used as a model for change moving forward and some significant gesture to make it up to me should be made. I have refrained from posting anything online to date to give Lee the benefit of the doubt, Ron Stiehl.

I can’t say enough good things about Jake and the entire service experience at Lee Toyota! We recently had a warranty claim on our Highlander, and Jake went above and beyond to make sure everything was handled with care and precision. He kept us updated throughout the process, made sure no detail was overlooked, and treated us like family. The results speak for themselves—our Highlander is absolutely beautiful and running perfectly, with every issue completely resolved. Jake’s professionalism, attention to detail, and commitment to making sure the job was done right exceeded all expectations. It’s rare to find someone who takes this much pride in their work, and we are so grateful for his help. If you want your vehicle taken care of the right way, Jake at Lee Toyota is the person you can trust!

From the triage telephone representative who is the first face for Lee Toyota to the payment end for service, our experience has been incredible. Everyone is professional, polite, knowledgeable, communicative and genuinely cares. Thank you for washing the inside and outside of my car after the undercoating. This was so unexpected and so needed. It took a big concern off of my plate due to time and the fact we just moved here and are new to Maine. Lee Toyota of Topsham is HIGHLY reommended by me. Thank you for all you do!

New seats in waiting area look nice, but less comfortable. The elevated work stations are a good idea

They were very polite and told me about how long it would take to fix my car. The waiting area was very nice. And there were snacks!

My first service with them today! Loved how I was quoted an ETA time (which they finished ahead of time) and I really enjoyed the service videos and updates sent via text. Great place!

Amazing

Had an appt for 0730 am. Dropped the car off at 0720 cause there was no one in sight. Called at noon after not haven’t any update and told they take drop offs at the end of the day. It appears nobody even checked to see if I had a scheduled appt even though my car was first to the door. After calling and stating I would like my car asap, it took approx 1.5 hours after the initial 5 hr waiting period.

The employees/ staff were very professional, friendly and helpful. The mechanic was very honest and easy to talk to.

Very fast and very professional they check everything in my car to the very last detail to keep it in tiptop shape

I bought my vehicle at Lee Toyota years ago and that was an amazing experience. When I had problems with it this month (resulting from another garage’s work) they fixed everything at no charge since I had already paid so much already. Eric took the time to listen to my actual problems when the other garage did not. They are by very far the best dealer and service department I have ever dealt with, and the most honest. Eric is the best!

Mike Cosgrove and Clementines Groat did an outstanding service going above and beyond to help make my daughter’s birthday one to remember when we surprised her with her RAV4. Thank you to Lee Toyota!

The sales person, Trisha Hunter, was a pleasure to work with and she was very knowledgeable.