Remarkably inept service department. In an era of widespread incompetence, that’s quite a benchmark! Near new $70k truck had a loud squeak in the front drivers side suspension. First visit elicited the expert duck job by Portland Lee - “we can’t recreate the sound.” Then a visit to Auburn store, they replace control arm. Apparently the pastoral setting of the Lee Auburn store allowed them to detect the sound. A few months later back to Portland Lee with same squeak. Predictably, they can’t recreate the sound. There’s apparently a service bulletin from Ram on this issue according to my online research but Portland Lee remains hopelessly confused and hard of hearing. Working through a problem apparently is less profitable than banging through customers like piece work. I took a video of the sound a few days after service which I “recreated” by standing on my running board and bouncing the suspension. And I didn’t even go to Lee school for that. Lee is decidedly NOT for me.

• Responded on October 9, 2023 10/09/23

  Lee Auto Malls Management

  We're very sorry that you had a negative experience, Lance. Our service manager has left you a message and we encourage you to contact him so we may assist with your issue. Thank you for bringing this to our attention.

Joshua Goulette is best car salesman to ever walk the face of the earth, so, if you are looking to buy a car from Lee Auto in Westbrook, Joshua is most definitely the guy you want to see.

• Responded on January 2, 2024 01/02/24

  Lee Auto Malls Management

  Thanks for the great review, maddi. It was a pleasure serving you as a customer.

Josh was so informative and thorough. There was no pressure in looking and buying a vehicle. I ended up getting a safe, reliable Jeep for our family, at a great price. Josh took his time to explain all the features and showed us a few vehicles. He even went out of his way to connect my phone to the Bluetooth system and install our car seat after the sale. He made sure everything was taken care of. The experience was an absolute pleasure and now we have a phenomenal vehicle. Would highly recommend.

• Responded on August 28, 2023 08/28/23

  Lee Auto Malls Management

  Hello Katie, thanks for the positive feedback! We're always happy to hear good things from our customers.

Josh was awesome and took care of every detail, effortlessly and professionally! I’m very happy, with the Jeep, I bought!

• Responded on August 28, 2023 08/28/23

  Lee Auto Malls Management

  This is great news! We're so happy to know that you had a good experience, Jo!

beware of LEE!!! Worst experience I’ve ever had buying a car. I would not recommend anyone buying a vehicle from them. My car has been in their shop 13 times to be “fixed” they kept saying please give us a chance to make it right so I did and then when they couldn’t fix the problem they said they would trade me out of the car then they said no my warranty is out but they are the ones that kept it going so my warranty would run out and they wouldn’t have to deal with it. Been trying to reach Adam Lee who doesn’t care if people have had bad experiences. He’s done nothing to make it right. I’m pretty much screwed. They took full advantage of me. I’m so upset. I can’t even believe they can get away with stuff like this What has this world come to? Selling broken cars to single moms? this was my only way to get my kids around and now I have nothing. Thanks a lot Lee