• Responded on September 22, 2025 09/22/25

  Lee Auto Malls Management

  Hello Robert, thank you for your review. We'd love to know what we could have done to earn an extra star or two. If there is anything further we can do, let us know.

I called Lee Auto Mall for a simple estimate on a basic service. The service person insisted I would need many new parts I did not ask for. When I called him out on adding extra parts and work not required or requested, he became extremely aggressive and refused to provide me a price. Be very careful when dealing with this place, they will try to add parts and services without your knowledge, turning your tune-up into a full-blown wallet biopsy.

• Responded on September 9, 2025 09/09/25

  Lee Auto Malls Management

  Good day, Chris. We certainly apologize if there was miscommunication on our end when we were discussing your issue and the manufacturers recommended repair. Our service manager attempted to call you but was unable to leave a message but was able to send a text with his number. Please call him back at your convenience as he would like to discuss the options available to you in further detail.

We brought our plug-in hybrid Jeep Grand Cherokee in for a required battery recall and the standard four point inspection and tire rotation that are included in the warranty. The car wasn't ready in time for pick up and both the intake and the pick-up were completely disorganized. And guess what? Whatever they did in regards to the battery recall now means the car won't charge! Do yourself a favor and bring your car anywhere else but here for service.

• Responded on September 8, 2025 09/08/25

  Lee Auto Malls Management

  Jeanne, thank you for your review. We sincerely apologize for the miscommunication on our end with your recent visit. We are happy we were able to speak with your husband and work out a solution. Thank you again.

Jeff was great to deal with. Very knowledgeable, helpful, and kind. Definitely worth the 4 hour drive, and I am happy with the new Rubicon!

• Responded on September 5, 2025 09/05/25

  Lee Auto Malls Management

  Hello Dallas, thanks for the positive feedback! We're always happy to hear good things from our customers.

Great experience . Good people. Josh did a great job.

• Responded on July 30, 2025 07/30/25

  Lee Auto Malls Management

  Thank you very much Samuel! We appreciate you taking the time to share your experience.