Mr. Ouellette was very professional. I was just disappointed we couldn't make a deal.

Don't rely on handshakes. They were able to push through the financials, (mine lack luster) But the car I applied for was sold the next morning. I really liked that car.

• Responded on August 8, 2024 08/08/24

  Lee Auto Malls Management

  Hello Paul, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to share it with us.

Bought an 2023 Tesla model Y at Westbrook and was told I could apply get the 4k used ev tax credit but that was far from the truth. Upon looking at the tax credit the car doesn’t even come close to qualifying. As they sell EVs and deal with this everyday day I took their word. When I called the sales manager to express my concern with my sales guy and finance manager I was told they both told the same story about they said nothing about a tax credit. Honestly I expected that answer. Moral of the story is do not trust what they have to say or promise. My second issue and the final reason for never doing business with Lee is sales said I could do service in Auburn as I live in Augusta. I have an issue with my rear seatbelt that will not stay latched so they called and said to bring it in on this date and look at it. I asked if this appointment was for Auburn and he said no it’s for Westbrook because Auburn would not service my car and I would have to drive an hr for service. This is the second lie I have been told by the sales department. I purchased my own replacement seat belt and will fix it myself. This is a long post but hopefully it will help someone in the future. Do not trust anything the sales people tell you. Do your own research. If you have the opportunity take your business elsewhere.

I was never contacted with updates about the loan. I assume it didn't get approved since this survey and a thanks for visiting from the manager email got sent. Awful follow up.

I went to try the special credit. I spoke to the lady on the phone and she was fully aware that I wanted a pick up truck. When I got there the guys were very nice and helpful, however, I was told at that time that they didn't have a used pick up in the inventory. It was a waste of all of our time. If I had known, I would not have drove an hour for nothing