Arrived late afternoon after a check engine light turned on while on a roadtrip in my 23 Jeep wrangler. The men in the quick service bay were so nice and approachable! I requested them to check the code to verify if it was safe to keep driving. They advised me it wasn’t and to bring it back tomorrow for a proper evaluation. They offered me recommendations to campsites and hotels being 3 hrs from home. Came back first thing and they worked on my car for hours to diagnose the issue. Super friendly and professional. Facility was great. Dog friendly! In the midst of waiting, they offered me a rental. Can’t say enough nice things about these men! From Katie and the Dalmatians (Oakley and Remy)

• Responded on September 27, 2024 09/27/24

  Lee Auto Malls Management

  Thanks for the great review, Katie. It was a pleasure serving you as a customer.

Andrew Ouellette was absolutely fantastic.

• Responded on September 27, 2024 09/27/24

  Lee Auto Malls Management

  Thank you very much Barb! We appreciate you taking the time to share your experience.

I made several visits to attempt to purchase a vehicle, provided all of my income verification, residency verification ect. Got an approval on two separate cars, and then they both got sold because my sales person was incredibly slow and inattentive. Didn't seem interested in actually making a deal. I said I could do 1000-1500 down and possibly trade depending on how the title was written on a car I own. I'm a self-employed individual who gets his income from some rather unsavory sources in the eyes of most banks (food delivery, rideshare, package delivery and I also do insurance adjusting), I don't have a great credit score on top of everything. I saw this happen and felt incredibly disrespected. Armed with the knowledge that I knew I could get approved by Santander and their affiliates I went shopping around other dealerships through either Santander or one of their affiliates. I ended up getting approved through another dealership, buying a car, and setting myself up for future success. It is highly unlikely I ever shop with Lee again, as this is the second time in 10 years when I've needed a car they have run my credit, got me an approval and then pulled the rug out from under my feet. If I didn't have somewhere to land (this happened to me at the same dealership in 2016) it would have caused irreparable damage and set me back months.

Very rude acted like they didn't want to help and after I wrote a nasty email they decided to apologize

You have a long ways to go