Kaleb, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!

• Responded on September 29, 2024 09/29/24

  Gillman Subaru North Management

  Kaleb, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!

I am writing to express my dissatisfaction with the recent service experience I had with your dealership. My car was in your service department for three weeks, during which time communication was poor. I was not kept informed about the status of my vehicle, nor was the exact problem ever fully explained to me in person or over the phone. I found it very frustrating that I had to bring my car back to be fixed again after the initial repair, and the lack of transparency throughout this process made the situation even more stressful.Additionally, I was extremely disappointed to learn that a part was fixed without my full approval. It is concerning that I was unable to get in touch with anyone in the service department directly when I needed clarification or updates. This level of customer service did not meet my expectations, and I hope that you can address these issues to ensure that future customers do not have a similar experience.

• Responded on September 28, 2024 09/28/24

  Gillman Subaru North Management

  Hi Amber, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (281) 810-9658 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

This is my 5th Subaru and second one I bought from Gillman North. Outstanding service in every department, every time.

• Responded on September 24, 2024 09/24/24

  Gillman Subaru North Management

  Hi Suzy, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Efficient and fast dealing, good negotiation, knowledgable rep.

• Responded on September 24, 2024 09/24/24

  Gillman Subaru North Management

  Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Everyone, from the moment of my online inquiry to the moment I walked in, were very helpful, polite, and friendly. The whole process went so easily, quickly, and very smoothly. I have no complaints, whatsoever, and would recommend Team Gillman to anyone, without hesitation. Thank you, Team Gillman Subaru North for your kindness, friendliness, and expertise in handling my car-buying experience!

• Responded on September 23, 2024 09/23/24

  Gillman Subaru North Management

  Hi Susan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!