Broke large plastic part under the hood and did not tell me.Told me they were not able to reproduce a problem; however, they also did not follow the steps I outlined for them to reproduce the problem. The steps simply involved turning off the vehicle for 10 minutes and then trying to unlock the doors. Told me they would try again the next day instead.Misdiagnosed a missing fuse as a bad battery. The car was having an electrical issue and the technician never thought to check if the fuse was good (or existed).Told me part of my issue was related to the type of battery I had installed in a car that has auto start stop. I told them my car did not have that feature, but they insisted it did. I later verified that that feature was not offered on the outback until the model year after mine.In summary, they tried to hide damage they did to my car, did not listen to me on the problem the vehicle was brought in for, failed at simple troubleshooting of an electrical issue, and not knowledgeable of Subaru Outbacks.

• Responded on July 26, 2024 07/26/24

  Gillman Subaru North Management

  Hi Scott, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 810-9658. We look forward to hearing from you.

Ali Hadab did a great job rendering quality customer services. He’s a good guy to work with.

• Responded on July 25, 2024 07/25/24

  Gillman Subaru North Management

  Hi Tope, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Denny was the best in helping order and purchase my 2024 BRZ. Very knowledgeable about the car and great to talk to.

• Responded on July 25, 2024 07/25/24

  Gillman Subaru North Management

  Hi Adrian, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Great location, great sales people. They want to help you buy a car and will help you get what you want.

• Responded on August 11, 2022 08/11/22

  Gillman Subaru North Management

  Hi Jana, thank you so much for your positive comments about Team Gillman Subaru North! We hope you continue to choose us for all your automotive needs! Take care!

Hayden and Mike in the service dept are great!

• Responded on June 26, 2024 06/26/24

  Gillman Subaru North Management

  Hi Mary, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!