Great service

• Responded on November 18, 2024 11/18/24

  Gillman Subaru North Management

  Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

I wish Ali would’ve been more honest during my experience trading in and purchasing a vehicle here, especially working for Subaru, a brand and company I respect dearly. However, he rushed the process, dismissed a lot of my questions and concerns, lied about what would happen to my trade in, the value, pulling my credit. it was annoying and I just wanted the process over with. Ridiculous they are now trying to sell the vehicle I traded in for more than double of what they offered me. I love the service department here, but sales is a joke. finance also lied and said GAP was “included”. I laughed. I worked here, I know it isn’t included and it is extra. I wish they wouldn’t have lied and were more honest.I feel I left with a horrible deal now and a bad experience with the sales team.

• Responded on November 17, 2024 11/17/24

  Gillman Subaru North Management

  Hello Liz, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (281) 810-9658 and we will do our best to make this better.

Smooth transaction from start to finish. Worst part was having to drive to North Houston. My salesperson Denny was excellent. Had the car I wanted in stock and gave me a fair trade for my WRX. Will definitely be a long time customer as long as they keep this intact.

• Responded on November 17, 2024 11/17/24

  Gillman Subaru North Management

  Hi Chris, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Hi Austin, thank you so much for your high rating! Our team is available should you require any extra help.

• Responded on November 17, 2024 11/17/24

  Gillman Subaru North Management

  Hi Austin, thank you so much for your high rating! Our team is available should you require any extra help.