Team Gillman Subaru North has changed our perspective of buying a car from a dealership. Let me say right up front, we highly recommend this dealership and our salesperson (Dylan).We were so fed up with dealerships that our last 4 cars were bought at an online dealership, but this time the online dealership just wasn't cutting it with selection, so our search was expanded to area dealerships. Team Gillman Subaru kept coming up on our searches for particular cars, and we were pleasantly surprised with the prices. When we arrived, they actually had the vehicles that they showed online (check one box). Good so far. We showed up very apprehensive, thinking we would be bombarded with salespeople, but we were able to look around on the lot until we decided we wanted help (check 2 boxes).When we came up to the main building, we were very politely greeted and met Dylan.It wasn't the what we were used to sales approach. He was willing to show us what we came to see, not steer us in what they wanted to sell. His sales questions were polite, not the "are you ready to buy" 5 minutes after we looked at the car. We appreciated his approach and knowledge. He gave us private time with no interruptions to discuss the car after a test drive and allowed us to let him know what our intentions were, and we really liked that.We were amazed when it came time for the numbers on the car. Absolutely no hundred times back and forth with a piece of paper from an unseen sales manager asking if we'll buy it at this "price" to sign it. I asked for a price, but not something ridiculous, but I felt fair (always look up the value of the car you're thinking about buying). He went to the manager to ok it, came back and we started filling out paperwork, it was that simple! The application was simple and easy (Dylan filled it out on his computer), got our rate and payment right there, and it was exactly what we needed to be at.We waited less than 15 minutes to go to the finance manager and finished signatures. The longest wait, and this is not a bad thing, was for the car to be ready to drive off the lot. They were washing the car and filled it with a tank of gas. We were done! At the longest, including us looking around at different cars and test driving, was about 2 and half hours. Of course, I compare this to only my past experiences when you spend almost your day at the dealership, and even then, it sometimes doesn't get done because of the games other dealerships play.One of the best parts, though, was actually after the sale. An issue came up with the car the very next day. I called the dealership thinking this is where they're going to get us, tell us we were on our own. But to our surprise, Dylan said, "No worries, let me get with my manager." He called us back, asked us what was a convenient day to come in, and we'll take care of the issue. Later, we had to take it back again to where they could keep the car for a couple of days, and they provided us with a loaner car! This is doing the right thing and going above and beyond.We will always recommend any friends and family to visit Team Gillman Subaru North for any new or used vehicles! (Check all the boxes on a great experience!)

Hi Gabriel, thank you for your high star rating. We're happy to see that your experience with us was excellent!

• Responded on November 2, 2024 11/02/24

  Gillman Subaru North Management

  Hi Gabriel, thank you for your high star rating. We're happy to see that your experience with us was excellent!

I went in because I had to buy a car(mine was totaled), and they were running a good promo on the outback. Laura was my salesperson and she was fantastic! We had texted before hand and my initial decision was between a limited and a limited xt she pulled one of each up and we drove them both. She then let me drive a wilderness so I could feel the difference with the slight lift. She listened, was patient, kind and we were done as quick as is possible. I’d say we spent equal amount of time on me deciding on which car and then getting everything done. We wrapped up in finance before my car was done in detail and she helped me get my rental car turned back in. She was thorough in reviewing the features and the differences between trim levels, went with me while I test drove ultimately 4 different cars. When my husband showed up with my daughter she made sure we were taken care of and all of our questions were answered. The whole team was great!

• Responded on November 2, 2024 11/02/24

  Gillman Subaru North Management

  Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Great experience and easy to deal with. Went to look at one specific vehicle. Salesman had vehicle pulled up front waiting. Everything went smoothly and we closed the deal with no surprises.

• Responded on September 30, 2024 09/30/24

  Gillman Subaru North Management

  Hi John, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

I love this Subaru dealership, service is always easy and they offer me a loaner vehicle as needed.I recently traded in my car and Don and Hyder really made that a great experience!Keep it up y'all :)