We had a wonderful experience with Team Gillman Subaru from the moment we got there until we left. Our salesperson "Gilly" was so informative. She knows her suburu's! There was absolutely no pressure to purchase. We were on the fence on whether to buy new or certified preowned and Storm the financial manager gave us all the information we needed to make the decision that was right for us. We purchased a preowned 2024 Outback and could not be happier. Thank you everyone at Team Gillman Subaru of Houston. Mike and Connie

• Responded on April 15, 2024 04/15/24

  Gillman Subaru North Management

  Hi Connie, we're happy you found our staff to be so supportive during your experience here at Team Gillman Subaru North. Our team is available should you require any extra help.

Bought a used truck from them in cash before it completed state inspection because salesman would not take a deposit. Before i could pick up my fully paid for vehicle, they removed the front window tint from my truck without notifying me or replacing it, I assume as part of inspection. They also put a team gillman sticker on the tailgate, which I am unable to remove.

• Responded on April 14, 2024 04/14/24

  Gillman Subaru North Management

  Hi Hunter, we are so disappointed to learn of this situation you have described. Please reach out to us at (281) 810-9658 and we will work with you personally in rectifying the issues you experienced.

About as painless as a car buying experience can be these days. Sayed Hossainy was great and very quick with communication.

• Responded on April 12, 2024 04/12/24

  Gillman Subaru North Management

  Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Sadly, I assumed many of the features I was told about on my Subaru were part of the basic package (like they were on my Nissan). Apparently these feature are monthly subscription add ons. I need to buy a monthly plan called Starlink in order to use the remote start feature, which is funny considering their Starlink app was phased out. Same with the navigation system! In order to do something as simple as update a map, I need to pay for yet another monthly subscription. I've had this car for less than 2 weeks and am seriously considering driving it back onto their lot and asking for my money back.

• Responded on April 12, 2024 04/12/24

  Gillman Subaru North Management

  Hi, we are so disappointed to learn of this situation you have described. Please contact our Manager at (281) 810-9658 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Team was very friendly & welcoming. Easy experience.

• Responded on April 11, 2024 04/11/24

  Gillman Subaru North Management

  Hello Michelle, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!