I worked with Angel in the service department. The timing of the situation was not ideal but he made this process so much easier and I'm thankful for that! He communicated the issue and process very well and I had my car back in a reasonable time frame.Thank you again!

• Responded on April 3, 2025 04/03/25

  Gillman Subaru North Management

  Hi Natalie, we really appreciate your great feedback! Safe travels!

I had an outstanding experience at Team Gillman Subaru North after a frustrating ordeal with my previous dealership. I purchased a brand new 2024 Subaru Crosstrek from West Houston Subaru last September, but by December, I discovered a tear in the back seat. Despite driving an hour to West Houston Subaru, I received terrible service, with staff, particularly a woman named Amanda, being rude and unhelpful. I felt completely ignored and frustrated after multiple attempts to get any sort of resolution.Fast forward to my visit to Team Gillman Subaru North for an oil change, and the difference was like night and day. Ivan, the service advisor, immediately diagnosed the issue with my back seat as a factory defect and took the time to connect me with his manager, David. David, unlike my previous experience, took swift action, contacting Subaru of America directly, and ensured the parts were ordered right away. Within two days, the parts arrived, and they scheduled my service appointment, even offering me a free loaner car while my vehicle was being repaired.Thanks to their professional and efficient service, the issue was resolved quickly, and I’m back to driving my Crosstrek with peace of mind. It’s honestly a shame that I didn’t receive the same level of support from West Houston Subaru, especially considering I spent both my time and money there to buy the car. Team Gillman Subaru North went above and beyond to take care of the issue, and it’s clear they value their customers. I highly recommend them for anyone looking for top-notch customer service. It’s worth the drive for excellent care and attention!

Juan, Jared and David went above and beyond to make our experience with Gillman a great one.

• Responded on April 1, 2025 04/01/25

  Gillman Subaru North Management

  Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Team Gillman Subaru North! We hope to be of service to you again! Take care!

What a great bunch of professionals.

• Responded on August 8, 2023 08/08/23

  Gillman Subaru North Management

  Hi Blanche, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation and have an amazing day!