Both Juan and Hunter, service advisors, were very personable, knowledgeable, listened well and took care of every concern we had!!!

• Responded on March 14, 2025 03/14/25

  Gillman Subaru North Management

  Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I never received my license plates and had to resolve the issue directly with the Texas Department of Transportation to finally get Purple Heart plates. I also completed the necessary paperwork to cancel certain policies and received confirmation that the policies would be canceled, but to date the loan balance has not been credited a refund. To make matters worse, the BM I was working with I think left the company as his email is no longer active, making the process even more frustrating as I can’t get a status on anything. By comparison, I went to CarMax to purchase a vehicle and process was extremely smooth and I received my license plates within about two weeks.

• Responded on March 14, 2025 03/14/25

  Gillman Subaru North Management

  Hi Joseph, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (281) 810-9658.

Hi Richard, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

• Responded on March 14, 2025 03/14/25

  Gillman Subaru North Management

  Hi Richard, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

Everyone that was involved in the sale was excellent.

• Responded on March 19, 2022 03/19/22

  Gillman Subaru North Management

  Hi Tracy, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Terrible experience. I had to get Subaru of America involved to get the dealership to uphold their promises on the accessories they promised in the car buying deal. They waited until I was signing to try and sneak in they weren’t upholding their promises. Finally after sending the wrong part I had to go in to pick up the correct part. The sales manager tried to blame me for not contacting her first… how about don’t promise a customer $360 worth of accessories if you don’t plan on upholding the agreement.Stay away from the tall guy in finance. Lies. High pressure and the actual “salesperson”I never received the $50 gift card promised online. For test driving.Added mystery “add on” to the invoice. I’m reaching out to the FTC to report.I came in with bank financing they ran my credit score around and offered me much higher interest rates.They even had incorrect OTD amounts on the finalized paperwork. My bank called me on thisI sent down payment…they sent it back and then told me I owed them AFTER I took thevehicle home. So I made another payment.My next Subaru will be purchased at ANY other dealership in the state. Nothing but issues with Team Gillman. Hopefully, I never have to deal with them again.Vehicle is nice but nightmare buyer experience. Don’t make my mistake reach out to other dealerships and get the best deal.

• Responded on February 15, 2025 02/15/25

  Gillman Subaru North Management

  Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (281) 810-9658 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.