I was never contacted with updates about the loan. I assume it didn't get approved since this survey and a thanks for visiting from the manager email got sent. Awful follow up.

I went to try the special credit. I spoke to the lady on the phone and she was fully aware that I wanted a pick up truck. When I got there the guys were very nice and helpful, however, I was told at that time that they didn't have a used pick up in the inventory. It was a waste of all of our time. If I had known, I would not have drove an hour for nothing

We went in to trade in the jeep for a frontier. We arrived and nobody was available so we waited...then after telling them how much I hate jeep brand they come back and tell me I can't have the used frontier but they can put me into a 2024 jeep renegade Total waste of my time

My appointment was with Mike who then didn’t have time to see us. Passed us to Andrew who was nice but are the computers on the desk for show. He had to work off his cell phone. Not real professional to not be able to use the computer. Then the financing info came back. No name of the finance company, no exact payment just a low to high payment range. Car was priced at the high end but was not able to look at any of these cars or have any option since they said my very loose payment range was based on this one car. Mike came out to talk to us as we were leaving but immediately referred to my husband even though I was the one who scheduled the appointment. I ended up leaving, trading my van for a white 2019 Hyundai Tuscan just like they were trying to get me to purchase. 11,000 miles less and $3,000 less.

• Responded on April 26, 2024 04/26/24

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