Lied to about lease mileage allowance, high pressure to trade up at oil change appt, lied to about what all was covered for the life of the lease. If I wouldn't get screwed out of & lose all my down-payment money I would turn in this stupid car or let the bank take it back!

• Responded on October 2, 2026 10/02/26

  Gillman Subaru North Management

  Thank you for your feedback, Susan. Here at Gillman Subaru North, our goal is to provide a positive experience for every customer. We are committed to addressing your concerns and reviewing what occurred. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Marla Cardenas

Made a complete offer via email. Brendan told me the offer was "reasonable." So I go to the lot and i am offerred nothing near my offer, i pointed this andam told i will get me offer. An hour later, we go to sign and again the offer is nothing close to mine. Then, Brendan denies saying he said the offer was reasonable, yet I have an email with him saying. One manager working the big desk had absolutely zer people skills and was yelling at me, so I yelled back. The other GM on duty, I believe he was Ray, seemed completely clueless as to what was happening on his lot. Was car buying experience ever. They wasted over 3 hours of my time.

• Responded on September 19, 2026 09/19/26

  Gillman Subaru North Management

  We value hearing about your experience at our dealership. At Gillman Subaru North, our goal is to provide a positive experience for every customer. We are committed to addressing your concerns and reviewing what occurred. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. Our team hopes to hear from you soon. The Gillman Subaru North Team

I was working with Nate on a used vehicle. We came to an agreement on price and he said he was sending a payment link for the down payment and Docusign for the vehicle. After a few hours and not receiving anything I reached back out. At that time I was told they had sold it to someone else. I called the slimy Internet Sales Manager and he claimed we never had a deal. Lies, lies lies. Someone came in and they probably made an extra dollar. He then tied to sell me another truck!! typical used car salesman

Representative Jackie York did an outstanding job of keeping me informed and guiding my decision making process. I trust the technical competence of the mechanics at Gillman Subaru North.

Very enjoyable and easy experience for our car buying. Josh our salesperson was kind and knowledgeable and easy to deal with.