Unprofessional. One of the worst places I ever been to. The advisors are unprofessional and will not go back to this place.

• Responded on July 20, 2023 07/20/23

  Gillman Subaru North Management

  Hi Randy, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out at (281) 784-1000. We hope to hear from you soon.

THE WORST SERVICE CENTER Took my 2021 Subaru Ascent in to look at a rear gate issue. Dealt with David Soliz in their service center who took the car in for evaluation. I waited over an hour at the dealership for them to come back and say they would have to contact Subaru's warranty department to get the work approved. Also due to the misalignment of the gate there is a nonstop beeping in the car that they would not be able to fix. They made the claim that the car had been in an accident and there were clear signs that the bumper was painted. As far as I can see there is no evidence of a paint job, and I am positive that nothing on the car has ever been painted since I have owned it and has never been in an accident. Based on this inaccurate evaluation the warranty claim was rejected. When Mr. David Soliz called me back to tell me this he would not provide a number or email so that I could contact Subaru to start an appeal process. He said I could find it on the Subaru website. When I asked if he could provide any contact information he said he would look it up for me and then hung up and I never received a call back. Very poor customer service. Could not recommend them less.

• Responded on July 19, 2023 07/19/23

  Gillman Subaru North Management

  Hi Eric, we are so disappointed to learn of this situation you have described. Please reach out at (281) 784-1000 and we will do our best to make this better. We hope to hear from you soon.

Scheduled appropriate Service. Handles very smoothly from the time I arrived until service was complete. I did leave my car and it was necessary to check with me for added part replacement. Again phone calls back and forth handled smoothly and when I picked up my car it was ready.

• Responded on July 14, 2023 07/14/23

  Gillman Subaru North Management

  Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Computer update Clean place to wait but no area to purchase snacks or drinks for the handicapped customers when the elevator is out and no one offered anything

• Responded on July 11, 2023 07/11/23

  Gillman Subaru North Management

  Hi, we are disappointed to hear that you did not have a more positive experience with us at Team Gillman Subaru North. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 784-1000 so we can work towards a resolution. We look forward to hearing from you.

New 2023 Outback touring xl Everything was great, we went over options and I loved the hitch installed, however I would not recommend wood gain finish, the amount installed adds no value to the vehicle and was my only disappointment

• Responded on April 21, 2023 04/21/23

  Gillman Subaru North Management

  Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!