Team Gillman Subaru North sent me a recall letter for brake lights on my 2022 Outback. I made an appointment and sat in lobby for hours with our newborn baby. Next they said I needed to get my left rear strut replaced, an alignment, my throttle body needed to be cleaned because it’s black, and that I had fluid leaks as well. I know nothing about cars, so I called my husband and let him speak to the service rep. My husband said to do it another time, so I left. We take my car to a local family-owned mechanic and they looked at everything Team Gillman Subaru North said was wrong with my car. NOTHING IS WRONG WITH MY CAR!!! Nothing is leaking, my strut is in perfect condition, and my throttle body is sparkling! Team Gillman Subaru North provided images of “what they saw”, and those are images from OTHER vehicles that they use to scare people into falling for the scam. DO NOT get any services done until you get it checked by a second shop. I love my car, but that was a shady move on the part of the Team Gillman Subaru North Service Department. In the images I attached you’ll see everything they wanted to charge me for with false images they claimed were taken of my car and then you’ll see an image of MY throttle body at this present moment.

Sadly, I assumed many of the features I was told about on my Subaru were part of the basic package (like they were on my Nissan). Apparently these feature are monthly subscription add ons. I need to buy a monthly plan called Starlink in order to use the remote start feature, which is funny considering their Starlink app was phased out. Same with the navigation system! In order to do something as simple as update a map, I need to pay for yet another monthly subscription. I've had this car for less than 2 weeks and am seriously considering driving it back onto their lot and asking for my money back.Update: I called the number they provided in their comment below. A manager was supposed to see about setting up a tech service session for me and a possible discount to install a feature I thought was standard on the car when I bought it. He never called back…customer service at its finest I will say that the maintenance team was great.

• Responded on April 12, 2024 04/12/24

  Gillman Subaru North Management

  Hi, we are so disappointed to learn of this situation you have described. Please contact our Manager at (281) 810-9658 so that we may ensure your experiences with our dealership are more pleasant moving forward.

I was very indecisive of what model and color to choose. Had a lot of patience with me :)Gave me a tour of the Subaru facility.Introduced me to their Service Team who would be changing my oil or doing any maintenance on my vehicle. Gilly was amazing!The Finance Manager stayed within my budget that I didn’t want to go over.Super cool experience!

• Responded on May 6, 2024 05/06/24

  Gillman Subaru North Management

  Hi Eliza, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Team Gillman Subaru North!

I found the vehicle I wanted on the internet. Called and explained that both my cars were total losses and needed a car. They held it for me, made me a fair deal, helped me return my rental car and I was back on the road in record time.

• Responded on May 5, 2024 05/05/24

  Gillman Subaru North Management

  Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Monica was awesome! The Process of buying a car was super simple with her guiding us! Very Friendly and understanding.