Another scummy dealership trying to convince you to pay their extra $995 on top of the asking price for no reason. Just fake fees on top of their high price on their vehicle. You can find better deals elsewhere..

I purchased two vehicles from here back in October 2022. The initial interaction with the salesperson was pleasant. However, after just a few days, I started noticing issues with the cars. When I tried to reach out to the dealership, they just gave me the runaround every single time. I would call and ask for someone to contact me so I could resolve my issues, but nobody would ever call me back. Then I would get transferred to a line to speak to someone about the issues, and I would never get an answer, even after leaving a message. I even went to the dealership on two separate occasions, and I was told by the salesman and the sales manager that they did not have anyone available to help me. I was even told that they wouldn't do anything for me anyway because I purchased the cars "as is." The night I purchased the cars, I was told I would have all the paperwork emailed to me, and to this day, I have not received it. I feel like I'm stuck with two defective cars that I am paying for, and they just wiped their hands clean of any responsibility. This is the worst experience I have ever had with any dealership. It's incredibly frustrating. I would NEVER recommend this place to anyone. The fact that it has been over 6 months and I have not been helped a single time is completely unacceptable and I am incredibly disappointed with this experience.

• Responded on November 3, 2022 11/03/22

  Gillman Subaru North Management

  Hi Christian, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

I just bought a Subaru outback from them. Francisco, the salesperson was very responsive and excellent. I live over an hour away in South Houston and we concluded the whole deal over the phone. They stuck with every agreement with no surprise billing or fees. The price is what we agreed on. Very upfront and fair.

• Responded on June 3, 2023 06/03/23

  Gillman Subaru North Management

  Hi John, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Note: Subaru makes great cars, but like many manufacturers they have a difficult time owning up to a known defect until a class action suit gets results. The known battery drain issue in many models resulted in a settlement where Subaru will replace batteries when one fails, however their testing appears to be unlike traditional battery testing so it makes it a challenge to actually get resolution in a timely fashion despite previous record of a failure. Unless the battery is in a failed state at the dealer, no coverage will be afforded. While the dealer did offer a loaner in good faith to allow them to keep my car until it fails, it should be known that something as simple as a battery can be a substantial inconvenience. I suggest buyers research this issue before a Subaru purchase from any dealer.

• Responded on June 2, 2023 06/02/23

  Gillman Subaru North Management

  Hi Edward, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We want to regain your trust and your business so please reach out to us at (281) 784-1000. We will work with you to resolve this matter to your satisfaction.

Hi Marion, thank you for your star rating. Safe travels!

• Responded on May 31, 2023 05/31/23

  Gillman Subaru North Management

  Hi Marion, thank you for your star rating. Safe travels!